Field Service Technician; Field & In-House

Crescent Brands brings over 120 years of industry leadership in custom picture framing and art supply product development, manufacturing, and global sales. As a multi-generational, family-owned company, we are financially strong and committed to a culture rooted in customer service, integrity, and respect. Our headquarters is in Wheeling, Illinois, with additional facilities in Tennessee and Germany.

We are currently seeking a skilled and motivated Field Service and In-House Technician to support our Valiani computerized mat cutting (CMC) equipment across North America.

The Field Service and In-House Technician is responsible for installing, servicing, and supporting Valiani CMC equipment both in the field and at our Wheeling facility. This role requires strong electromechanical troubleshooting skills, customer-facing professionalism, and the ability to work independently. The technician will play a key role in ensuring customer satisfaction, machine performance, and ongoing operational success.

• Install and configure Valiani CMC equipment at customer locations
• Provide hands‑on training to customers on machine operation, maintenance, and workflow
• Perform on‑site troubleshooting, preventative maintenance, calibration, and repairs
• Provide in‑house technical support, machine preparation, and testing at the Wheeling facility
• Deliver remote technical support via phone and email
• Diagnosing and resolving mechanical, electrical, and software‑related issues
• Perform machine inspections and ensure optimal performance post‑installation
• Maintain accurate service records, documentation, and reporting
• Collaborate with internal teams including sales, operations, and product support
• Represent Crescent Brands professionally in all customer‑facing interactions

• 3–5+ years of experience in field service, industrial equipment, or related technical role
• Strong electromechanical troubleshooting skills
• Experience working with PC-based systems and software‑driven equipment
• Ability to diagnose and resolve issues across mechanical, electrical, and software systems
• Comfortable working directly with customers during installations and service visits
• Strong communication and problem‑solving skills
• Ability to work independently and manage service calls from start to finish
• Willingness to travel 30%–50%+ with flexibility based on customer demand
• Valid driver’s license and ability to travel as required