Manager, Field Operations

Welcome! As Service Manager, you will troubleshoot and resolve technical HVAC questions regarding service repairs; analyze trends of spends and make recommendations to clients to optimize their repair and maintenance spend, and maximize uptime for equipment; process quotes from service providers to customers.

• Review and manage all repair quotes submitted by the service providers and submissions to the National Accounts customer
• Conduct strategic account review meetings with clients on total cost of ownership
• Provide technical support for the department
• Evaluate & resolve technical issues
• Provide technical assistance for customers
• Resolve billing problems of a technical nature
• Help customer service (dispatch) with technical problems
• Perform other duties and tasks as assigned
• Regular, reliable attendance

• Ability to multi-task and prioritize work responsibilities
• Ability to work independently and to instruct others
• Industry specific knowledge of various components associated with HVAC service field
• Minimum of 5 years proven field experience in commercial HVAC
• Minimum of 5 years as an HVAC service manager or adequate field supervisory experience
• Working knowledge of the techniques, methods, tools & safety precautions of the HVAC trade
• Must possess excellent interpersonal and organizational skills; able to maintain and protect confidential information
• Must be proficient with computers – including but not limited to Microsoft Word and Excel
• Must communicate effectively verbally and in writing with customers and service technicians

• Experience:
  
  6+ years
• Education:
  
  Bachelor's Degree

Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.

Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process.