Learning Experience Manager

• Design, develop, and manage engaging learning solutions across online, blended, and instructor-led formats
• Build and maintain digital learning content for technical, functional, and professional capability development
• Own the learner experience for assigned programs
• Partner with subject matter experts and business stakeholders to identify learning needs and define objectives
• Manage course creation, updates, assignments, and deployment within Workday Learning
• Evaluate and continuously improve training content using stakeholder feedback, learner insights, and evolving business needs
• Apply modern instructional methods, digital tools, and interactive learning approaches
• Lead end-to-end coordination of training programs and events throughout the year
• Manage training rosters, enrollment tracking, attendance coordination, and program records
• Coordinate communications with managers, participants, trainers, and facilitators
• Coordinate training logistics, including space reservations, room setup, materials, catering, and on-site assistance
• Maintain program calendars, timelines, and logistics plans
  
  Resolve operational issues while maintaining a professional, learner-focused experience
• Partner with the Talent Development Leader to advance learning priorities
• Collaborate with HR, business leaders, facilitators, vendors, and subject matter experts
• Provide coordination and project leadership across multiple simultaneous programs
• Recommend process improvements and contribute to reporting, program metrics, and feedback collection

• Experience in instructional design, training coordination, talent development, learning operations, or program management
• Experience developing and managing digital learning content and coordinating instructor-led training programs
• Strong project coordination and organizational skills with the ability to manage multiple priorities and deadlines
• Excellent written and verbal communication skills
• Ability to work effectively across functions and levels of the organization
• Ability to build strong partnerships and work collaboratively with stakeholders in a matrixed environment
• Strong attention to detail and commitment to delivering a high-quality learner and stakeholder experience
• Ability to travel overnight up to 10% of the time
• Preferred:
  Bachelor’s degree in instructional design, education, human resources, business, organizational development, or a related field
• Preferred:
  Experience serving technical, field-based, or operational businesses such as Energy Services, Controls, HVAC, or related industries
• Preferred:
  Experience with e-learning authoring tools, digital content platforms, or multimedia learning design
• Preferred:
  Knowledge of adult learning principles, learner engagement strategies, and instructional design best practices
• Preferred:
  Experience coordinating enterprise or business-unit training programs with multiple stakeholders and moving parts

Demonstrates expertise in instructional design and training coordination, with a strong focus on developing engaging digital learning content and managing comprehensive training programs. Proven ability to collaborate with stakeholders and apply modern instructional methods to enhance learner experiences.

• Instructional Design
• Training Coordination
• Digital Learning Content Development
• Project Management
• Stakeholder Collaboration

• Instructional Design
• Digital Learning Content Development
• Training Program Management
• E-Learning Authoring Tools
• Adult Learning Principles

• Excellent Communication Skills
• Organizational Skills
• Attention to Detail
• Collaboration
• Problem-Solving

• Talent Development
• Learning Operations
• Program Management
• Energy Services
• HVAC

• Workday Learning
• Digital Content Platforms
• Multimedia Learning Design