Site Lead, Lastmile Operations

This job is with Amazon, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

DESCRIPTION:

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers

We're seeking a site lead for our Delivery center. In this role you will be responsible for shifts operations at our DCs and support the DC manager in performance management and driving the operational plan.

Title:

Site Lead

Location:

Pune

Essential Functions

Job Description
· Account Identification & Acquisition:
Market mapping and Identification of potential retail stores for time bound Acquisition, induction and onboarding of new accounts (I.H.S stores) in the assigned territory.

· Account Management:
Managing and driving the growth of the Channel partners/stores' business with Amazon. Build and execute on a strategic account plan that delivers on key business opportunities for the stores and Amazon.

· Field Visits:
Visiting targeted number of stores on a daily/weekly/monthly basis.

· Training:
Deliver training & coaching of Amazon processes, products, operating model and SOPs.

· Work on the ground to enable network with new product launches and partner with the operations and other teams.

· Reporting:
Maintaining & publishing routine reporting on the stores current performance & business with Amazon. Publish recommendations and action plans based on data. Reporting the overall Network Health in the assigned territory.

· Team Management:
Building and managing a multi-layer team and manage performance through on-the job coaching and mentoring. Driving team of associates for managing their targets.

· Set proper expectations, provide clear status communications, and manage relationships with the acquired/assigned stores for a mutual growth.

· Work with Stores/channel partners to improve operational aspects of their business in providing a great delivery experience and consistently enhance efficiency.

· Enhance Engagement with accounts to improve business and increase retention.

· Drive stores against goals (Volume, FTR and other key metrics).

· Handling day to day operational escalations and be available to round the clock to manage the issues.

· Internal/External Stake holder management.

· Support station operations and/or customer deliveries.
Essential Skills
Strong leadership capabilities and people management skills
Ability to work under pressure situations
Ability to work in ambiguous situations
Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives. Listening skills:
Gains input and commitment from all involved in delivering their specific part.
Strong Bias for great customer service:
Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects.
High Ownership:
Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer's needs.

Key job responsibilities
1) Team management.
2) Cost Utilization.
3) Monitoring of overall Losses.
4) Process improvement
5) Delivery capacity building
6) Stakeholder partnership

BASIC QUALIFICATIONS:

- 3+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

PREFERRED QUALIFICATIONS:

- 1+ years of performance metrics, process improvement or lean techniques experience

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