Head of Operations

The Head of Operations (Including Finance) will be responsible for overall business operations, financial strategy, delivery governance, profitability management, resource optimization, compliance, and organizational scalability. The role demands a strong blend of strategic leadership, financial acumen, operational governance, business planning, commercial decision-making, and team leadership. The incumbent will work closely with leadership teams to ensure sustainable growth, operational efficiency, and achievement of revenue and profitability goals.

Key Responsibilities
Strategic Leadership
Build scalable operational and financial frameworks
Develop annual operating plans, budgets, and growth strategies
Support expansion into new markets, clients, and business opportunities
Drive organization-wide operational maturity and governance
Operations Management
Oversee execution and delivery of multiple concurrent projects
Ensure projects are delivered within:
- Scope
- Timelines
- Budget
- Quality standards
Establish project governance and review mechanisms
Monitor project profitability and utilization metrics
Resource & Capacity Planning
Drive workforce planning and resource allocation
Optimize employee productivity and utilization
Ensure effective coordination across delivery, technology, HR, finance, and support teams
Process Excellence
Establish SOPs, operational controls, and business processes
Improve operational efficiency and reduce delivery bottlenecks
Implement KPI-driven performance culture
Drive automation and digital operational practices
Financial Planning & Governance
Develop revenue, cost, and profitability models
Drive financial discipline across functions
Analyze project-level profitability and cost optimization
Support pricing and commercial decision-making
Drive EBITDA and profitability improvement initiatives
Provide strategic MIS and dashboards to leadership

Qualifications
20+ years of relevant leadership experience
Any Postgraduate / MBA Operations / CA / MBA Finance or equivalent qualification preferred
Strong exposure in Operations management, Financial leadership, Project governance, Business scaling, Technology/Services industry
Experience handling multi-project environments and P&L responsibility preferred
Additional certifications in Project Management, Finance, Operations, or Strategy are advantageous