Lead Worker - Linens

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As a qualified nonprofit agency operating within the Ability One program, Service Source hires persons with significant disabilities. For the majority of direct labor positions, Service Source will obtain documentation of a significant disability as per the JWOD Act.

The Lead Worker for the linens provides general direction to and communicates with the linens crew(s) and performs the full range of dry cleaning and linens duties, under the direction and oversight of the Supervisor. The Lead Worker for linens is responsible for ensuring the linens crew(s) completes daily linens folding, sorting, organizing, labeling and movement to and from the loading docks, staging areas and dormitories, under the direction of the Supervisor.

Responsible for completing dry cleaning payment processing, sorting and other related tasks in accordance with contract and customer service standards for the FBI and DEA customers and students.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• The Lead Worker for the linens provides general direction to and communicates with the linens crew(s) and performs the full range of dry cleaning and linens duties
• The Lead Worker for linens is responsible for ensuring the linens crew(s) completes daily linens folding, sorting, organizing, labeling and movement to and from the loading docks, staging areas and dormitories
• Responsible for completing dry cleaning payment processing, sorting and other related tasks in accordance with contract and customer service standards for the FBI and DEA customers and students
• Review linens storage areas to ensure a clean and neat appearance, and reports needs for additional supplies, equipment or other recommendations to the Supervisor.

• Coordinate cleaning schedules to meet short and long-term goals.
• Train staff in proper linen service and dry-cleaning procedures and equipment usage.
• Secure designated locations, equipment, supply and linen.
• Open, close, lock, and unlock facilities as needed.
• Keep records of work completed.
• Assist team in collection, distribution, loading and unloading of laundry bins located throughout the facility.
• Provide backup/as-needed supports for shuttle van transportation transporting riders, and on-site logistics vehicle operations.
• Perform other responsibilities as assigned.

• Must be able to pass and maintain a Tier 5 FBI Security Clearance.
• High school diploma or General Educational Development (GED) preferred.
• One (1) year custodial experience required.
• Two (2) years dry cleaning, laundry or custodial experience preferred.
• Valid driver’s license and good motor vehicle record (MVR) required.

• Knowledge of standard linen service and dry-cleaning procedures and equipment.
• Knowledge of the use of Material Safety Data Sheet (MSDS).
• Ability to read and understand labels and instructions.
• Strong commitment to high level of service and quality standards.
• Excellent written, verbal, and interpersonal communication skills.
• Demonstrated ability to coach, motivate, develop and lead teams.
• Ability to plan and organize.
• Ability to work well under pressure and meet deadlines.
• Ability to build rapport and teams to achieve a common purpose.
• Ability to think objectively and solve problems.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to handle equipment; reach with hands and arms;

and talk or hear. The employee is occasionally required to stand and walk. The employee may occasionally lift or move office products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

The physical demands described here are representative of those…