Maintenance Supervisor

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Full Time Raleigh, NC, US

Salary Range: $37.00 To $40.00 Hourly

The Maintenance Supervisor at 927 West Morgan is responsible for leading the day-to-day maintenance operations of the community while ensuring exceptional resident service, timely completion of work orders, preventative maintenance, apartment turns, and overall property appearance. This hands‑on leadership role oversees the maintenance team, manages vendors, and helps maintain a safe, efficient, and well‑maintained community that delivers an outstanding resident experience.

In addition to daily operations, the Maintenance Supervisor will play an active role in supporting the property's upcoming renovation efforts. While the primary focus of the position is maintaining excellence in everyday maintenance operations, experience coordinating renovation projects, managing contractors, maintaining project timelines, and ensuring quality workmanship is highly preferred. The ideal candidate is an organized leader who can successfully balance routine maintenance responsibilities with renovation initiatives while minimizing disruption to residents and supporting the long‑term success of the community.

• 1. Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.
• 2. Oversees and completes the "make-ready" process to prepare vacant apartment homes for leasing and new move ins by completing the pre-move-out inspection, creating a "punch" list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work.
• 3. Develops standards for the cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and VEST standards.
• 4. Periodically inspects work performed by other service team members to assess effectiveness of policies and procedures and develop corrective action plans as needed.
• 5. Periodically inspects work performed by contractors, vendors and other service providers to verify the work, materials and services meet quality standards, scope and specifications as required.
• 6. Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed to stay within budgetary guidelines.
• 7. Completes monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual.
• 8. Supports cost cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment.
• 9. Conducts regularly scheduled VEST safety meetings, ensure all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety related laws and requirements to ensure community compliance.
• 10. Demonstrates customer services skills by treating residents and others with respect, answering questions from team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency.

• 1. Assists Community Manager in developing the budget for regular repair and maintenance and capital expenses.

• Follows established policies and procedures by monitoring and complying with regulatory requirements, organizational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s).
• Schedules and performs…