Maintenance Tech

Job Description

Job Description

POSITION SUMMARY

The Turn Technician is responsible for the timely, efficient, and high-quality completion of apartment unit turnovers(“turns”) to ensure units are rent-ready within established company standards—generally seven (7) days or less from the date of unit vacancy. This role plays a critical part in occupancy performance, resident satisfaction, and asset preservation by delivering move-in–ready homes that meet or exceed New Urban Residential’s quality standards.

The Turn Technician works collaboratively with Community Managers, Leasing Teams, Maintenance Supervisors, Maintenance Technicians, and approved vendors to coordinate schedules, manage scope of work, control costs, and ensure each unit is prepared to company specifications prior to move-in.

This position requires strong planning skills, attention to detail, accountability, and a commitment to a people-first service culture.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following duties are representative but not exhaustive.

A. Unit Turn Management & Execution

• Complete full apartment unit turnovers within company standards (target: 7 days or less).
• Perform detailed move-out inspections and document required repairs.
• Prepare and execute comprehensive turn scopes including:
  • Painting
  • Flooring repairs/replacement
  • Appliance inspection and repair
  • Plumbing and electrical repairs
  • Fixture replacement
• Cleaning coordination
• Cosmetic upgrades
• Ensure all units meet “move-in ready” standards prior toleasingrelease.
• Conduct final quality inspections before unit approval.

B. Planning, Scheduling & Workflow Management

• Develop andmaintainweekly and monthly turnschedules.
• Anticipate upcoming vacancies and proactively plan labor, materials, and vendors.
• Coordinate timelines with Leasing and Management to meet move-in commitments.
• Prioritize work based on occupancy needs and leasing demand.
• Adjust schedules as needed to respond to emergencies or unexpected delays.

C. Vendor & Contractor Management

• Coordinate with approved vendors for specialty services (flooring, painting, cleaning, etc.).
• Obtain and review quotes when required.
• Monitor vendor performance, quality, and timeliness.
• Ensure vendors follow company safety, access, and professionalism standards.
• Verify completion of contracted work before approval for payment.
• Report vendor deficiencies to management.

D. Budget & Cost Management

• Executeunit turnswithin approved budgets.
• Track materials, labor, and vendor expenses.
• Identifycost-saving opportunities without sacrificing quality.
• Prevent unnecessary rework and callbacks.
• Supportaccuratechargebacks for resident-causeddamageswhen applicable.
• Communicate budget concerns to supervisors promptly.

E. Cross-Department Collaboration

• Partner closely with:
  • Community Managers
  • Leasing Managers/Consultants
  • Maintenance Supervisors
  • Maintenance Technicians
• Participate in weekly operations andturnmeetings as required.
• Communicate progress, delays, and challenges clearly and professionally.
• Support leasing efforts by ensuringtimelyunit availability.
• Provide technical input during renovation or repositioning projects.

F. Quality Control & Standards Enforcement

• Maintain consistent quality standards across all communities.
• Ensure compliance with company specifications and branding guidelines.
• Prevent rushed or incomplete work.
• Maintain detailed punch lists and verify completion.
• Conduct random inspections of vendor and in-house work.

G. Safety, Compliance & Risk Management

• Follow all company safety policies andOSHA guidelines.
• Use proper PPE and safety equipment.
• Maintain clean and organized work areas.
• Identify and report hazardous conditions.
• Comply with
  
  Fair Housing,accessibility, andhabitability standards.
• Participate in safety training and inspections.

H. Documentation & Systems Management

• Accurately document inspections, scopes, and completion status in company systems.
• Maintain organized records for:
  • Work performed
  • Materials used
  • Vendor services
• Inspections
• Support audit and compliance reviews.
• Submittimelyreports to superv