On-Site Resident Manager

On-Site Resident Manager (Maintenance & Community Coordination)

Issaquah, WA

Associa is seeking a capable and proactive On-Site Resident Manager to oversee day-to-day property operations, coordinate maintenance activities, and serve as the primary on-site liaison for residents, vendors, and the Board of Directors.

This is a hands-on, highly visible role that combines light maintenance responsibilities with coordination, communication, and problem-solving. The Resident Manager plays a key role in maintaining the property, supporting projects, and fostering a well-managed, respectful community environment.

The ideal candidate is highly organized, communicates effectively with a wide range of personalities, and takes ownership of issues from start to finish.

This position plays a critical role in maintaining the quality, safety, and overall experience of our community. The Resident Manager is a trusted on-site presence who helps ensure the property is well cared for and that residents feel heard and supported.

Sammamish Bluffs is a well-established condominium community located in Issaquah, WA, in one of the most desirable areas of the region. The property offers a peaceful setting with convenient access to nearby parks and amenities.

The community is served by some of the top-rated schools in the state and is home to residents who care deeply about maintaining a high-quality living environment.

We are looking for someone who not only takes pride in maintaining the property, but also values being part of a community and contributing to a positive and respectful neighborhood atmosphere.

• Hands-On Maintenance & Upkeep
• Perform light maintenance and minor repairs as appropriate (e.g., basic fixes, adjustments, small installations)
• Support general upkeep of common areas, which may include tasks such as cleaning, vacuuming, and maintaining overall appearance
• Proactively address small issues before they become larger problems
• Use judgment to determine when to complete tasks directly versus coordinating with vendors to ensure timely and cost-effective solutions

• Property Operations & Maintenance
• Perform and coordinate maintenance, repairs, equipment installation, and preventative maintenance
• Create and follow preventive maintenance schedules
• Inspect and evaluate buildings, grounds, and related systems regularly
• Ensure all work is completed safely and in compliance with applicable codes and regulations
• Purchase and manage maintenance supplies, tools, and equipment

• Vendor & Contractor Coordination
• Coordinate with outside contractors for repairs, maintenance, and improvements
• Monitor quality and completion of vendor work
• Assist in tracking scope, timelines, and follow-up for ongoing work

• Project Support
• Assist with the coordination of larger maintenance and capital improvement projects
• Support communication between contractors, management, and the Board
• Help identify issues early and ensure timely resolution

• Resident Relations & Communication
• Serve as the primary on-site point of contact for residents
• Respond to questions and concerns in a professional and timely manner
• Help de-escalate conflicts and support positive community interactions

• Board & Management Support
• Support implementation of Board decisions and priorities
• Provide on-the-ground insight into property conditions and needs
• Coordinate with the Association's management company to ensure alignment and follow-through

• Time-critical and a valid driver's license
• Knowledge of general maintenance requirements (documentation, safety, required reporting, regulations, etc.)
• Knowledge of electrical and plumbing codes and maintenance requirements, (documentation, safety, required reporting, regulations, etc.)
• Knowledge of HVAC, including codes and maintenance requirements, (documentation, safety, required reporting, regulations, etc.)
• Knowledge of OSHA worksite and personal safety requirements.
• Knowledge of State or local governmental safety requirements.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills.
• Knowledge of company policies, procedures, and forms.
• Time management and time critical…