Copier Field Technician

Position

We are looking for a Copier Field Technician to join our service team in Reno, NV
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• Routinely demonstrates and creates a helpful and positive work culture.
• Encourages and builds positive relationships and communicates effectively with all co‑workers and outside customers and vendors.
• Always conducts self in accordance with the companies Code of Conduct.
• Meet or exceed team productivity goals on key performance measurements.
• Meet or exceed all inventory integrity goals including line‑item accuracy and dollar value variance.
• Meet or exceed financial targets including parts cost per call.
• Maintain technical knowledge on all products.
• Make recommendations to Branch Technical Manager for any identified service training needs.
• Perform service calls on those machines showing up on "Excessive Activity and 3 and 30" report.
• Perform tech‑assist calls with other members of the service team.
• Service machines for assigned account base consisting of major accounts, escalated accounts, etc. as assigned.

• Product Lines Pacific Office Automation supports:
  Canon, HP, Lexmark, Sharp, KM, Ricoh, Oce’, FP Mail, Kyocera, Riso, Kodak

Certification and/or hands‑on experience with (at min.) one of the following product lines is required:
Canon, HP, Lexmark – paid training on other manufacturer brands covered by POA if/as necessary based on a specific market.

• Excellent communication skills, verbal and written; strong customer service skills.
• Strong relationship management skills with customers, vendors, and employees within the company required.
• Exceptional mechanical aptitude & demonstrated skills required; and proven troubleshooting skills handling digital office equipment.
• Effective organizational skills with the ability to use good judgment in performing conflicting demands and managing priorities.
• Demonstrates initiative with the ability to seek out relevant information prior to making timely decisions.
• Must have strong ethics and work as an effective, collaborative team member.
• Strong Computer literacy - Fiery / controller experience is a plus.
• A self‑starter with the ability to work extra hours as necessary and during peak periods.
• Medical/Dental/Vision/Life insurance plans
• $24 to $30 an hour DOE
• Matched 401k
• FSA/HSA Programs
• Paid training and certification
• Company vehicle
• Company paid trips

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.