Village at Sage Street Overnight Facility Assistant

WHO WE ARE

We are more than a nonprofit organization. We are a ministry of service that includes nearly 600 paid professional employees dedicated to helping those we serve. We provide compassionate care today for flourishing communities tomorrow. Founded locally in 1911, VOA Northern California & Northern Nevada is one of the largest providers of social services in the region, delivering a broad range of community-based services that transform lives while meeting immediate needs of families, individuals, veterans, seniors, and youth.

In fact, VOA‑NCNN provides shelter or housing to over 3,500 men, women, and children every night.

VOA puts faith into action by providing compassionate human services to empower individuals and strengthen communities. VOA aspires to create a world in which every person lives a life of emotional, physical, and spiritual well‑being, filled with hope across Northern California & Northern Nevada.

VOA, a Certified Great Place to Work, is recruiting for a full‑time, overnight shift Facility Assistant position at The Village on Sage Street in Reno, Nevada. The Village is primarily designed to serve working people earning minimum wage, or those with other income sources such as social security or disability, as a low‑income housing option. This overnight shift position would be working a schedule of 12:00 am - 8:00 am.

Full‑time employees (working 30 or more hours a week) are eligible for a benefits package that includes paid holidays, vacation, sick pay, health, dental, vision, life, and short‑term disability insurance coverage.

The Facility Assistant is responsible for assuring quality service in a safe, non‑judgmental manner to all tenants compassionately and professionally, as it relates to the specific program objectives. Objectives include supportive interaction with tenants and team members, assessment of tenants’ needs, supporting the safety and integrity of all tenants, and performance of all work duties as required. This position will spend time integrating with clients, maintaining security, and performing housekeeping and janitorial tasks.

Work is performed in a cost‑effective and service‑oriented manner as it relates to established organizational standards.

• Responsible for performing daily work requirements to achieve the established objectives of the department.
• Explain program rules and regulations to tenants and facilitate tenants’ observance of the rules.
• Provide “awake” shift coverage and maintain grounds security at all times. Conduct hourly safety and security checks during designated periods. Approximately half of the shift will be used for security duties.
• De‑escalate a crisis before it develops and respond to the problem appropriately, providing emergency assistance to tenants and co‑workers as necessary.
• Maintain daily reports to provide statistical information.
• Perform housekeeping, janitorial, and other maintenance tasks as needed, i.e., change a light bulb, plunge toilet, etc. Prepare rooms for next tenant; maintain/monitor staff area cleanliness, etc., to meet health/sanitation requirements of city and county. Up to half of the shift may be spent performing housekeeping, janitorial, and maintenance duties.
• Respond to all tenant questions and concerns.
• Perform clerical duties on shift, i.e., answer the telephone, record messages, and file as necessary.
• Maintain clear, thorough, routine communication with all tenants.
• May perform other duties as assigned.
• Respond to lockouts.
• Responsible for assisting with tenant leases and the community.
• Support the Volunteers of America staff in implementing policies and procedures.
• Role model positive behavior.
• Responsible for all areas of daily program maintenance in compliance with company policies.
• Document and report all tenant concerns and/or infractions that can impact the program’s security.
• Complete all shift logs, observation logs, and incident reports.
• Monitor inventory of program equipment and supplies and inform management of any purchasing needs.
• Secure approval for exceptions to standard policy.
• Notify management of potential workflow problems and resource needs…