Senior Specialist, Store Operations - Maintenance

Description Your Role

The Store Operations Maintenance Senior Specialist is responsible for supporting maintenance
execution, field escalation,and store cleanliness across VS&Co stores. This role supports the Store Ops
Maintenance Manager in ensuring stores areclean, safe, operationally ready, and aligned with brand
standards, while supporting a consistent experience for associates and customers.

Reporting to the Manager of Store Ops Maintenance, this role provides day-to-day support as an
advocate for the store, associate, and customer experience as it relates to the maintenance of
the physical store. This position partners closely with field leaders, store teams, maintenance vendors,
and cross-functional partners to help resolve maintenance concerns, improve speed to execution,
andidentifyopportunities that reduce store disruption. A key focus of the role is supporting associate
experience by helping to create cleaner, safer, and more reliable store environments that allow teams to
focus on serving customers.

• Support the Store Ops Maintenance Manager in managing escalated store maintenance needs
  by partnering with the Maintenance, HR, and Compliance teams to ensure concerns are clearly
  communicated, appropriately prioritized, and resolved in support of the associate and customer
  experience.
• Partner with Store Managers, District Managers, and field leadership to resolve maintenance,
  cleanliness, safety, and store environmentconcerns.
• Identify recurring maintenance issues that impact store teams and partner on solutions that
  reduce disruption and improve the work environment.
• Educate and train field leaders and store teams on maintenance processes, cleaning
  expectations, escalation paths, tools,and best practices to support consistent execution.
• Maintain maintenance data, reporting, and Excel-based trackers toidentifytrends, prioritize
  support, and provide clear visibility to leadership.
• Work within store maintenance platforms and programs, including
  
  Fexa, tomonitorwork
  orders, escalations, vendor execution, and completion status.
• Participate in recurring meetings with home office maintenance partners and third-party
  vendors to elevate, track, and resolve outstanding maintenance issues.
• Solicit feedback from stores and field leaders toidentifyopportunities to simplify tools, improve
  communication, and strengthen the associate and customer experience.
• Support field communications through Store Connect, email, and other channels to provide
  clear direction, maintenance updates, process changes, and action steps.
• Ensure maintenance activities adhere to VS&Co standards, safety expectations, and associate
  and customer experience requirements.
• Provide visibility and escalation support during evenings or weekends when urgent maintenance
  issues arise.
• Support cross-functional project work as needed, including operational readiness, store
  environment improvements, and process enhancements.