Product Application Consultant - HVAC

Who We Are

Lennox (NYSE: LII) is driven by 130 years of legacy, HVAC and refrigeration success, providing our residential and commercial customers with industry‑leading climate‑control solutions. We win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development.

Come, stay, and grow with us.

As a Product Application Consultant, you will play a key role in supporting our Residential and Commercial HVAC customers by providing expert product and application guidance through the Lennox Technical Support Call Center. Working under general supervision, you’ll assist dealers, contractors, engineers, code officials, and field sales teams with moderately complex product inquiries.

• Consults and provides assistance related to the proper application of residential & commercial HVAC equipment.
• Analyzes & identifies problems with Lennox equipment or applications and recommends appropriate corrective action.
• Answers technical questions related to the equipment or equipment specifications.
• Provides application details necessary to select, design and install equipment.
• Documents the call information into the call‑tracking database in the event additional follow‑up is required.
• Identifies and helps implement process improvements.

• Requires a high school diploma or an equivalent combination of education and experience.
• Requires at least 3 years of related experience.
• Training or experience in the application and installation of heating and air conditioning equipment.
• Ability to multitask and prioritize multiple technical requests.
• Have familiarity with national building, safety, installation and applications codes for HVAC equipment.
• Must have excellent verbal and written communication skills.
• Strong customer service skills. Strong analytical and troubleshooting skills.
• Experience in Microsoft Office Suite and AutoCAD Design software preferred.
• Experience with SAP is preferred.

Compensation
:
This is a salaried non‑exempt role. Employees are paid a salary and also receive overtime pay when they work more than 40 hours in a week (or as otherwise required by state law). The starting salary range for this role and market is between $66,400 - $87,150 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate.

Benefits
:
Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short‑term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long‑term disability insurance. Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well‑being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year.

At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success.

At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!

Disclaimers:
The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.