Lead Field Service Engineer

If you are looking for a role that combines your technical skills and passion for customers, then we have a great opportunity for you. We are seeking a results oriented, customer focused field technician to contribute to our continued legacy of innovation.

Under minimal supervision, conducts preventive maintenance, repair, installation, commissioning and troubleshooting of very complex building systems. Recognized as a technical leader, coach and mentor in the local office. Responsible for high levels of customer satisfaction through direct, on site, customer interface. Provides consultant level services for the customer related to building automation systems and ensures ultimate customer satisfaction levels with assigned customers.

With a high level of complete technical competence, mentors lesser experienced team members.

• Adheres to all ALC and customer safety standards. Promotes safety awareness on work sites and provides safety leadership to employees and subcontractors.
• Communicates with customer upon arrival and before leaving the facility. Ensures high levels of customer satisfaction. Meets regularly with customer’s representative consult on facility performance. Keeps customer informed of the nature of service we are onsite to perform.
• Actively works with sales and account team to consistently transform agreement base to higher level outcome and technology-based offerings. Consistently drives customer base toward proactive and condition-based offerings.
• Performs system maintenance in accordance with established service practices and direction including field controllers, servers and workstations and field hardware. Maintains feedback of equipment scheduling and modifications needed to service account manager.
• Interfaces with service coordinator, service account manager and service project managers to coordinate activities as required in a professional manner. Acts to provide feedback on team assignments, skill certifications and learning recommendations as required.
• Performs diagnostics and repairs to complex control systems. Knowledge of multiple manufacturers controls systems and ability to test and write modifications in multiple languages of systems software.
• Provides training to customers for their specific control systems operations. Delivers documentation to the customer for training as needed or as contractual obligation requires.
• Provides solutions to increasingly complex system problems by troubleshooting systems and leading others on how to resolve problems. Works with subcontractors and other trades as needed to ensure proper operation.
• Local escalation point for technical issues. May coach and resolve issues either on site or through remote coaching.

• High School Diploma or GED
• 6+ Years’ Experience in HVAC Controls Industry
• Must be able to possess and maintain valid and current Driver’s License and be insurable by our company’s insurance carrier

Other qualifications you may have that would be beneficial in this role include:

• Bachelor’s degree in Construction, Civil, Mechanical, Electrical Engineering, Construction Management, Electronics, or IT.
• Field experience and a complete understanding of the installation and operation of Automated Logic Controls and knowledge and understanding of third party control systems and integrations.
• Experience with Automated Logic and Phoenix software to include:
  Web Ctrl, Site Builder, View Builder, Logic Builder, Inter Op 3.02, Alert, Draw, EDB, Eikon, Supervision, and Accel Works.