Field Service Technician - Richmond, VA

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ENGEL embodies a spirit of innovation, built on decades of experience. With a dynamic workplace, ENGEL is the injection‑molding industry leader in technological advancements, ensuring sustainable global growth. We keep writing our success story together with our employees.

The Service Technician performs work remotely at customer sites; installing and servicing equipment while also providing customer training and support, as necessary.

• Troubleshoots and repairs injection molding machines and robots, including testing and inspections on all mechanical, hydraulic, pneumatic, electrical, and electronic or software components, and performs software and hardware installations.
• Performs all safety checks on equipment.
• Educates customers on equipment and instructs on proper operation.
• Manages resolution of customer issues, including order and installation of replacement parts as necessary.
• Orders replacement parts with diagnoses of problems with control systems and develops an organized approach to solving machine problems and repairs/replaces parts as required.
• Instructs other Service Technicians and/or customer operators on the maintenance and safe operations of injection molding systems.
• Communicates on an ongoing basis with Central Service/Manufacturing/Parts Center to obtain answers to problems encountered in the field.
• Provides written reports on a regular basis to the Service Manager.

• High School Diploma Required
• Associate’s or Bachelor’s degree preferred

• 5+ Years in Injection Molding troubleshooting or processing or prior experience as a Field Service Injection Molding Technician/Service Engineer

• Knowledge of blueprints and schematics to troubleshoot electrical/electronic, hydraulic, and mechanical systems
• Experience with injection molding machines, well rounded skill set in electrical, mechanical, hydraulic, computer, and ability to provide basic training for customers and employees
• Knowledge and understanding of injection molding process
• Ability to troubleshoot problems systematically
• Knowledge of microprocessor programming
• Knowledgeable in materials such as PET, Polypropylene, Polyethylene, Styrene and other common materials
• Excellent communication and interpersonal skills and strong customer service orientation
• Tact and diplomacy, i.e., must possess the ability to handle difficult or unhappy customers
• Dedicated team player with a positive attitude.
• Familiarity with ENGEL machines and robots is preferred
• Uses internal resources efficiently to resolve customer issues expeditiously and correctly
• Able to work independently with minimal back office (engineering, spare parts, phone/technical support.)

• Must have a valid Passport, driver’s license in good standing that includes REAL‑.

ENGEL provides excellent benefits including health, dental and vision insurance upon first day of hire (no waiting period), 401k with match, over 3 weeks’ PTO, personal time off, employer‑paid life insurance, long and short‑term disability, and an employee‑centric environment. Field Service Technicians also receive a comprehensive vehicle program (monthly stipend + mileage reimbursement), $75 per diem, tool reimbursement, cell phone, laptop, and only occasional voluntary travel on weekends.

Mid‑Senior level

Full‑time

Engineering and Information Technology

Machinery Manufacturing

ENGEL is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protective veteran status or any other category protected by state or local laws.