Service Manager

About Steel Head Management

Steel Head Management is a private, locally‑based Property Management group specializing in class‑A assets in urban environments. Our team is dedicated to providing an environment that embraces innovation, open communication, collaboration, shared values, and teamwork.

We are seeking a highly motivated and enthusiastic individual to serve as Service Manager for a rapidly growing and dynamic property management organization. The Service Manager is responsible for general maintenance, including performing repairs, troubleshooting, apartment turnover, and performing preventive maintenance. This is an outstanding career opportunity for an experienced professional to be part of an exciting team! The position will partner with the Property Manager.

• Work with the Property Manager to ensure maintenance functions are performed properly and promptly.
• Ensure effective and timely follow‑up with residents, vendors, and the property management team on all maintenance services provided.
• Respond to all on‑call emergencies in a timely manner.
• Complete and follow up on all open unresolved tickets.
• Use general maintenance equipment (hand tools, ladders, landscaping equipment, and required safety equipment) and use it safely.
• Inspect grounds, buildings, and other community features daily to identify required maintenance tasks, minimize liability concerns, and ensure excellent curb appeal at all times.
• Retain outside contractors where appropriate and monitor work performed to ensure timely and proper completion of work.
• Work with the Property Manager to obtain competitive bids for maintenance‑related expenses.
• Participate in company training classes and meetings.
• Follow policies relating to fair housing, OSHA, pool, and safety standards set by the company.

• Minimum of 3 years’ experience in apartment maintenance, including basic electrical and plumbing diagnostics/repair.
• Be a team player in an atmosphere of mutual respect.
• Have a positive attitude.
• Enjoy helping and assisting people.
• Have basic tools for the trade.
• Provide a valid driver’s license and have reliable transportation.
• Have the flexibility to occasionally respond to off‑hour emergency situations and resident concerns.
• Construction background/new‑build punch preferred.
• HVAC certification required (CFC Universal).

We offer a competitive pay rate plus bonus opportunities and a benefits package that includes medical, dental, life and disability insurance, paid time off, and a 401(k) retirement plan.

• 401(k) and 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Candidates will be required to pass a credit and criminal background check.

Full‑time.

Monday to Friday, with weekends as needed. 8‑hour shift. Work location is in person.