Service Technician - Carytown Bicycle Cary St - Richmond, VA

JOB SUMMARY

A Service Technician is the front line and point person for the brand, working directly with riders—both present and remote—to identify and provide solutions for service needs, ensuring quick, frictionless experiences that keep riders cycling longer and better. The role supports sales and profitability goals by providing exceptional rider service and technical expertise.

• Meeting and making a connection with riders, asking qualifying questions, listening to their needs, and offering options from the service menu.
• Speak authoritatively on technical matters related to bicycles, acting as the expert.
• Assist customers enthusiastically and courteously, providing "wow" service.
• Properly take in all service work, fill out service orders, and schedule repairs.
• Advise and assist customers with product and service selection without bias.
• Maintain knowledge of all merchandise to provide accurate information as new product lines are introduced.
• Assist with bike sales and other floor duties as needed.
• Deliver best‑in‑class rider service to ensure ongoing satisfaction.
• Maintain general cleanliness standards throughout the day and perform light janitorial duties.
• Show proficiency in Lightspeed POS and store operational websites.
• Maintain regular, dependable attendance and punctuality.

• Passion for cycling and the Specialized brand.
• Bike shop or bike mechanic experience.
• Excellent communication skills and ability to interact effectively with riders and team members.
• Availability to work during business hours, including weekends.
• Ability to stand for extended periods, walk, kneel, and reach as needed.
• Capacity to lift at least 50 lbs. using proper lifting techniques.

• Competitive health care (Medical PPO or HDHP)
• Dental
• Vision
• Health Savings Account (HSA)
• Short and Long Term Disability
• Company‑sponsored life insurance
• Optional term life insurance
• Optional critical illness insurance
• Optional critical accident insurance
• Competitive vacation package
• 401(k) with match
• 8 weeks paid parental leave
• Paid company holidays
• Employee discounts on all products
• Deep partner retail discounts
• Fitness & Events reimbursement
• Employee Assistance Program
• Commuter benefits (if applicable in state)

We want to increase representation of all races, genders, and body types in the cycling industry and are committed to building a diverse and inclusive workforce where all people thrive. We encourage everyone – especially those from marginalized groups – to apply to our job postings and help us earn the position as the rider’s brand of choice.