Service Supervisor – Multifamily

Responsibilities

• Lead and mentor a high-performing maintenance team, fostering accountability, professionalism, and teamwork.
• Provide ongoing training and guidance to maintenance staff.
• Promote a culture of safety, quality workmanship, and exceptional service.
• Ensure timely, professional resolution of service requests.
• Oversee all building systems including HVAC, plumbing, fire protection, and general repairs.
• Implement and manage all preventive maintenance and safety programs.
• Conduct regular inspections of buildings, units, common areas, and grounds to ensure safety, cleanliness, and functionality.
• Maintain all mechanical systems and equipment (e.g., boilers, water heaters, HVAC units) in good working order.
• Respond to emergencies and participate in emergency preparedness planning.
• Supervise and support unit turns, ensuring work is completed on schedule and to high standards.
• Coordinate and oversee all vendor and contractor work; obtain bids and negotiate pricing when needed.
• Accurately complete and maintain work order documentation and inspection reports.
• Support the General Manager in maintaining occupancy above 99% and collections above 99%.
• Assist with the creation and management of property and capital budgets.
• Identify and implement cost-saving initiatives and revenue-generating opportunities (e.g., resident bill-backs).
• Track and manage maintenance spending, ensuring alignment with budget goals.
• Partner with the Regional Facilities Manager to monitor capital projects and long-term maintenance planning.
• Foster strong resident relationships through timely, courteous service and proactive communication.
• Report any resident issues or concerns to the General Manager promptly.
• Help build positive relationships with university partners, local officials, neighbors, and vendors.
• Represent Campus Life & Style’s brand and culture in all interactions.

• Certifications:
  
  EPA 608 / HVAC Certification required.
• Technical Expertise:
  Proficient in basic building systems, including HVAC, electrical, and plumbing.
• Experience with Make Ready processes and unit turnover.
• Familiar with building automation systems and life safety systems.
• Software
  
  Skills:
  
  Proficient in Microsoft Outlook, Word, and Excel.
• Experience using property management platforms, preferably Entrata.
• Regulatory Knowledge:
  Working knowledge of Fair Housing Laws, EEO Laws, and LIHTC and market-rate housing programs.
• Experience
  
  Required:
  
  3–5 years of experience managing building systems in a student housing or multifamily setting.
• 3 years of supervisory experience in a maintenance leadership role.
• At least 2 years of experience managing building automation and safety systems.
• Other Requirements:
  Ability to manage multiple priorities, projects, and deadlines effectively.
• Strong organizational and communication skills.
• A valid driver's license and the ability to respond to after-hours emergencies.