Facilities Manager

Facilities Manager

Lead the Facilities Team

• Coach, develop, and drive engagement with Facilities Team members and Porters

• Ensure all team members are adequately trained, equipped, and held to a high standard

• Delegate tasks clearly and follow up to ensure timely, quality completion

• Build a team culture of pride, ownership, and proactive problem solving

Manage Venue Maintenance and Operations

• Oversee the maintenance, repair, and replacement of all equipment, systems, and infrastructure

• Monitor the operation and proper use of all equipment, building systems, and technology

• Manage use and inventory of spare parts, maintenance supplies, and equipment

• Collaborate with the Operations team on building and grounds maintenance priorities

Control Costs and Compliance

• Control department budgets and spending with accountability for fiscal performance

• Maintain all safety, health, and environmental policies and procedures

• Ensure all city, county, state, and federal maintenance regulations are met

• Maintain a clean driving record and manage vendor relationships effectively

Uphold Safety and Standards

• Proactively identify and address maintenance issues before they impact guests or team members

• Ensure facilities standards support the overall guest experience

• Demonstrate Topgolf's core values:
Fun, One Team, Excellence, Courage, and Caring

Core Competencies for Success

Drives Results | Consistently achieving results, even under tough circumstances.

• Pushes the Facilities team to deliver consistently excellent venue condition and maintenance outcomes

• Maintains a track record of on-time, high-quality completion of maintenance and repair work

• Fosters urgency in the team for resolving maintenance issues before they impact guests

• Leads the team to persist and perform even when facing complex or high-priority repairs

Ensures Accountability | Holding self and others accountable to meet commitments.

• Monitors maintenance metrics and holds Team members accountable for quality and completion standards

• Accepts responsibility for venue condition and takes decisive action when standards slip

• Ensures full compliance with safety, health, and regulatory requirements at all times

• Follows through on commitments to Operations leadership, vendors, and the broader team

Plans and Aligns | Planning and prioritizing work to meet commitments aligned with organizational goals.

• Creates realistic maintenance schedules with tasks sequenced for maximum efficiency

• Anticipates and minimizes bottlenecks, delays, and equipment failures through proactive planning

• Aligns Facilities priorities and work plans with the broader Operations team's needs

• Balances preventive maintenance with reactive repair demands across a high-volume venue

• Coaches others on how to build effective maintenance teams and addresses performance gaps directly

• Communicates clear goals, safety standards, and roles to all facilities team members

• Ensures the team has the right technical skill mix and leverages individual strengths effectively

• Rewards team efforts and accomplishments to build a culture of pride and ownership

Qualifications

• 3+ years of facilities management experience for a large or multi-unit venue

• Certificate and two years of documentable HVAC or electrical journeyman-level experience

• Knowledge of welding, soldering, building maintenance, construction, and mechanical/electrical repair

• Experience building and leading a team, highly preferred

• High school diploma or equivalent

• Must have a clean driving record

• Excellent communication, time management, and organizational skills

• Availability to work varied shifts, including evenings, weekends, and holidays

• Must be 21 years of age or older as required by state or local law

Physical Requirements

The following physical demands are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit occasionally for administrative and scheduling tasks including computer and keyboard use

• Ability to stand and walk frequently throughout the full shift

• Ability to…