Customer Service Representative

About the Hospital

River Forest Animal Hospital is a six‑doctor general practice located in River Forest, IL. Our state‑of‑the‑art facility includes a fully equipped surgical suite, dental suite, in‑house diagnostic laboratory, and a radiology suite featuring digital radiography and ultrasonography.

We are currently seeking an experienced Part‑Time Customer Service Representative to join our friendly, upbeat, and fast‑paced team. As our Customer Service Representative, you will be the first point of contact for our clients and play a key role in creating a welcoming and efficient experience for both clients and their pets.

• Prior customer service experience in a veterinary setting
• Thrives in an upbeat, fast‑paced environment with frequent client interaction
• Comfortable scheduling appointments, answering phones, and processing payments
• A self‑motivated team player who enjoys collaborating with veterinary professionals
• Excellent communication skills and able to multitask effectively
• Compassionate, patient, empathetic, and enjoys working with pets and their people
• Experience with Avi Mark software (or willing to learn)
• Available to work evenings and weekends

• Job Type: Part‑time
• Pay: $18–$20 per hour

Schedule may include:

• Day shifts
• Evening shifts
• Weekends
• Holidays
• Monday–Friday availability

• Veterinary experience: 1 year (required)
• Front desk/customer service experience: 2 years (required)

• Day shifts
• Evening shifts
• Weekends

• On‑site in River Forest, IL

Benefits: NVA offers a comprehensive benefits program including medical, dental, vision, a 401(k) with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.