IT Help Desk Administrator

IT Help Desk Administrator l No Sponsorship Available Job Details – IT Help Desk Administrator

• Compensation: $60,000 – $70,000
• Bonus:
  Discretionary
• Work Environment:
  Onsite
• Headquarters:
  Greater Chicago, IL area
• Benefits:
  Medical, Dental, Vision, 401(k) with Match

The IT Help Desk Administrator will provide end-user support across multiple locations. This role will support desktop and mobile technologies, troubleshoot hardware and software issues, assist with onboarding/offboarding, manage IT assets, and deliver exceptional customer service, including executive-level support.

• Provide Tier 1/2 technical support for Windows PCs, Microsoft 365, business applications, and mobile devices.
• Troubleshoot and resolve hardware, software, operating system, networking, and application issues for local and remote users.
• Deliver white-glove support to executives and senior leadership.
• Provision, deploy, configure, and replace laptops, desktops, and related equipment.
• Support Apple iPhones and iPads.
• Assist with employee onboarding/offboarding, device setup, and account management.
• Support conference room and video conferencing technologies.
• Maintain IT asset inventory and documentation within the ticketing system.
• Escalate complex issues as needed and contribute to IT projects and process improvements.
• Hands-on experience supporting:
  • Microsoft Windows environments
  • Microsoft 365
  • iOS/iPadOS devices
  • Active Directory
  • Remote support tools
  • Endpoint management solutions
• Experience with PC imaging, software deployments, hardware troubleshooting, and workstation setup.
• Strong customer service, communication, and problem-solving skills.
• Ability to support both technical and non-technical users.
• Industry certifications such as Network+, Security+, Microsoft 365 Endpoint Administrator, or ITIL, are a plus

• 3+ years of Help Desk, Desktop Support, or End User Support experience.
• Bachelor’s degree in IT, Computer Science, or related field, preferred.
• Hands-on experience supporting:
  • Microsoft Windows environments
  • Microsoft 365
  • iOS/iPadOS devices
  • Active Directory
  • Remote support tools
  • Endpoint management solutions
• Experience with PC imaging, software deployments, hardware troubleshooting, and workstation setup.
• Strong customer service, communication, and problem-solving skills.
• Ability to support both technical and non-technical users.
• Industry certifications such as Network+, Security+, Microsoft 365 Endpoint Administrator, or ITIL, are a plus

Build a rewarding long-term career with us at CFS—when we knock, doors open.