Computer Technician - Network Services

Compensation & Requirements

• Rate: $17.00 per hour, maximum 28 hours per week.
• Official transcripts required (if applicable).
• Recommended hire will be subject to pre-employment screenings.
• Triton College is an AA/EOE.

This position is responsible for supporting and maintaining Triton College’s campus-wide panic alarm system (Help Alert), uninterruptible power supply (UPS) systems, and access control infrastructure (Lenel OnGuard).

• Ensure all Help Alert pendants are functional and in communication with the Triton College Police Department (TCPD), routine battery replacements and device management.
• Maintain and update APC and Tripp Lite UPS systems, including battery monitoring and firmware updates.
• Manage the Lenel OnGuard access control system: fill key fob access requests, troubleshoot hardware issues, replace batteries in electronic locks throughout campus.

In addition, the technician is expected to actively engage with Triton’s Network Services team to build their knowledge of campus-wide network infrastructure, shadow staff, participate in troubleshooting tasks, assist with port testing and fieldwork, and support those seeking a long-term IT career path in networking.

• Associate’s degree in a computer‑related field or equivalent experience.
• Minimum of 1 year of experience in a technical field (e.g., IT support, AV systems, networking, or electronics).

• Monitor the Help Alert panic alarm system: replace batteries and devices as needed, ensure daily functionality and communication with TCPD.
• Maintain UPS systems across campus: check battery status, replace as needed, perform firmware updates, keep detailed maintenance and inventory records.
• Manage Lenel OnGuard access control system: process fob access requests, maintain battery‑powered door locks, troubleshoot with vendor when needed.
• Assist Network Services team with port testing and physical troubleshooting.
• Productively shadow and learn from full‑time network team members.
• Communicate issues clearly, elevate when appropriate, ensure compliance with IT protocols and security standards, support other duties as needed.

Triton College is an AA/EOE. Triton College reaffirms its commitment not to discriminate on the basis of race, color, religion, sex, national origin, sexual orientation, disability, veteran status, age or any other basis which is protected by law in offering benefits, services, as well as educational and employment opportunities.