Computer Technician

Essential Functions

Provide support & troubleshoot all desktop computer related problems from assessment to resolution, including onsite technical support to assist end users in operations, and use of Audio Visual (A/V) and computer equipment. This includes projectors, screens, computer peripherals, control systems and video conferencing, as well as occasional small staging and event set ups to include external microphones, mixing boards, laptops, speakers, portable screens, pipe and drape, and other random equipment.

• Preferred:
  CompTIA A+ or equivalent certification
• Preferred experience with Microsoft Office Suite, network environment experience, Windows-based operating systems, and mobile-based hand‑held devices.
• 2 to 3 years technical experience preferred.
• Preferred:
  Associate’s degree or equivalent from a two‑year college or technical school, or equivalent combination of education and experience.
• Exceptional internal and external customer service skills.
• Strong attention to detail and deductive reasoning skills.
• Experience using helpdesk ticketing systems preferred.
• Some knowledge and experience with A/V equipment in meeting/conference rooms preferred.
• Computer skills to include setup with A/V equipment for both PC and laptops.
• Good communication skills – written, verbal (phone and face‑to‑face).
• Good organizational skills.
• Must have a valid driver’s license.
• Must be able to lift 30–40 pounds unassisted.
• Must be able to bend, stoop, crouch, kneel, climb, reach, pull, push, grasp, lift, and stand for periods of time.
• Must pass a background check.

• Reimage PCs/Macs and install and configure them as directed by senior technicians.
• Close and/or open trouble tickets, while following proper guided protocols.
• Maintain records/inventory related to computer equipment (PC/ iMAC’s) including procuring the use of licenses/registration.
• Ensure equipment is in working order and in proper placement.
• Provide A/V support to electronic classrooms and conference rooms as needed or requested.
• Assist with ongoing documentation of processes and procedures.
• Maintain inventory list of equipment and security of all equipment that is worked on.
• Perform routine preventive maintenance and inspections on all copier, printer, and computer equipment.
• Quickly adapt to new processes and procedures in a fast‑paced environment.
• Diagnose and troubleshoot AV/Computer equipment and installations.
• Assist with installation and service on replacement of consumables such as projector lamps, amps, and other A/V equipment.
• Assist with installation and service on replacement of computer equipment.
• Provide service for electronic/Smart Board classrooms, computer labs, and conference/events and all related tasks associated with said locations.
• Convey technical issues and material to non‑technical people.
• Assist full‑time staff, including working with other hourly personnel as assigned.
• Other related tasks and duties as assigned by the Director of Information Technology.

Rate of pay: $17.00 per hour.

Schedule:

Hourly up to 28 hours per week, weekdays and some Saturdays required. Schedule to be negotiated.

Official transcripts required prior to employment (if applicable).

Recommended hire will be subject to pre‑employment screenings.

Must pass a background check.

Triton College is an AA/EOE.

Triton College reaffirms its commitment not to discriminate on the basis of race, color, religion, sex, national origin, sexual orientation, disability, veteran status, age or any other basis which is protected by law in offering benefits, services, as well as educational and employment opportunities.