Computer Technician - Network Services

Welcome to the Triton College Employment Portal

Rate of pay: $17.00 per hour, maximum of 28 hours per week.

Official transcripts required (if applicable).

Recommended hire will be subject to pre-employment screenings.

Triton College is an AA/EOE.

This position is responsible for supporting and maintaining Triton College’s campus-wide panic alarm system (Help Alert), uninterruptible power supply (UPS) systems, and access control infrastructure (Lenel OnGuard).

• Ensuring all Help Alert pendants are functional and in communication with the Triton College Police Department (TCPD), with routine battery replacements and device management.
• Maintaining and updating APC and Tripp Lite UPS systems, including battery monitoring and firmware updates.
• Managing the Lenel OnGuard access control system: filling key fob access requests, troubleshooting hardware issues, and replacing batteries in electronic locks throughout campus.

In addition, the technician is expected to actively engage with Triton’s Network Services team to build their knowledge of campus wide network infrastructure. This includes shadowing staff, participating in troubleshooting tasks, and assisting with port testing and fieldwork. This hands‑on learning opportunity supports those seeking a long‑term IT career path in networking.

Minimum Qualifications

• Associate’s degree in a computer‑related field or equivalent experience.
• Minimum of 1 year of experience in a technical field (e.g., IT support, AV systems, networking, or electronics).

• Monitor and maintain the Help Alert panic alarm system: replace batteries and devices as needed, and ensure daily system functionality and communication with TCPD.
• Maintain UPS systems across campus: check battery status and replace as needed, perform firmware updates on APC and Tripp Lite devices, and keep detailed maintenance and inventory records.
• Manage the Lenel OnGuard access control system: process fob access requests, maintain battery‑powered door locks across campus, and troubleshoot with vendor when needed.
• Assist the Network Services team with port testing, physical troubleshooting, and shadowing and learning from full‑time network team members.
• Communicate issues clearly and elevate when appropriate.
• Ensure compliance with IT protocols and security standards.
• Support other duties as needed to assist the Network Services and IT team.

Triton College is an Affimative Action/Equal Opportunity Employer. Triton College reaffirms its commitment not to discriminate on the basis of race, color, religion, sex, national origin, sexual orientation, disability, veteran status, age or any other basis which is protected by law in offering benefits, services, as well as educational and employment opportunities.