Support Services Technician; Warehouse

Support Services Technician

The County of Riverside's Information Technology Department is seeking to fill one Support Services Technician vacancy to support the Inventory Management division in Riverside. Under general supervision, perform skilled and semi-skilled work in the repair and maintenance to receive, store, and issue a variety of supplies, tools, and equipment; to maintain record of repairs, minor maintenance projects, items received and issued;

to load and unload freight, supplies and equipment; to assist in the installation mobile radio equipment, facsimile machines, and issuance of pagers; perform authorized repairs to communication/electronic equipment; and to do other related work as required.

Competitive candidates will possess experience with:

• Microsoft Office Suite, including Word, Excel, Outlook, and Teams.
• Inventory control practices, including tracking, receiving, storing, and maintaining supplies and equipment.
• Documenting transactions and maintaining accurate inventory and asset records.
• Assigning, tracking, and recovering technology equipment such as laptops, tablets, mobile devices, and related accessories.
• Using hand and power tools to assemble, repair, and install office furniture and equipment.
• Utilizing Service Now or similar work order, asset management, or ticketing software to track requests and maintain records.
• Possession of a Forklift (sit down) certification is highly desired.

Schedule:

This position follows a 9/80 schedule 7am - 4:30pm. A successful Security Clearance conducted by the Sheriffs' Department is required for this position. The incumbent of this class is required to perform a variety of minor mechanical and maintenance work with limited supervision. Responsibilities also include duties such as maintaining department inventory records; preparing requisitions; sorting and distributing incoming department mail;

packaging items scheduled for distribution to branch offices; receiving, storing, and the routing of supplies, materials, and equipment delivery to various departments throughout the county.

About Riverside County Information Technology RCIT is a full-service provider of IT services including communications, development, security, infrastructure, desktop support, helpdesk, and datacenter services. Comprehensive systems support is also offered for email and messaging, smart phones, tablets, expert technical support, and production and test environments.

Examples of essential duties include:

• Monitors County buildings and equipment and identifies needed repairs or maintenance.
• Performs routine cleaning of vents and air ducts.
• Perform minor repairs that only require limited tradesman knowledge.
• Services and repairs doors, gate locks, and latches.
• Moves and secures furniture and equipment.
• Determines supplies needs, and prepares orders.
• Performs minor painting tasks using a brush or roller.
• Perform minor electrical repairs such as changing of light bulbs, replacing wall receptacles, changes brushes on custodial equipment, etc.
• Hangs pictures, bulletin boards, placards, signs, etc. as necessary.
• Receives, loads, and unloads supplies, materials and equipment from vendor trucks; operates forklift to move pallets; inspects for damage and quantity received against requisitions, invoices, or freight bills.
• May be required to handle courier routes, inventorying supply and carts to par level, deliver and receive mail, financial paperwork, lab samples, and biohazard mails.
• Stores stock in accordance with established storing system; keeps storeroom in orderly and clean condition; packages items to be shipped; fills requisitions and assembles for delivery; notes and reports to supervisors items that are low in stock.
• Assembles equipment such as desks, chairs, bookcases, etc.
• May provide maintenance and support to the Department pager system.
• May ensure telephones are cleared and operations, prepares work and repair orders.
• May oversee the installations, testing, manufacturers' authorized routine repair and operational requirements of radio transmitters and receivers; phones, pagers.
• Monitors cell phone bills and makes recommendation for service changes as necessary.
• Maintains logs…