Service Leadperson Shop - Crane

Responsibilities

• Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental, and contamination control policies, procedures, and regulations, and wearing proper personal protective equipment.
• Acts as the immediate supervisor, assigning and supervising shop technicians, setting standards, and assisting the Foreman in training, testing, and evaluations.
• Responsible for scheduling, supervising, and developing shop technicians; ensures technicians are aware of safety requirements and job assignments before shift start.
• Reviews service reports for accuracy upon job completion.
• Establishes procedures for troubleshooting, diagnosing, and ensuring repair processes are followed.
• Assists shop technicians in diagnosing difficult problems.
• Schedules and conducts bi‑monthly toolbox safety meetings, documenting attendance.
• Coordinates service workflow and job assignments; maintains high repair quality to prevent faulty work leaving the shop.
• Communicates effectively with technicians and notifies the Foreman or supervisor of additional repairs not included in the estimate or work order.
• Ensures all open work orders are reviewed daily and none remain open for more than three days without a justifiable reason.
• Performs other duties as assigned.

• Safety: fully supports, encourages, and follows safe work behavior.
• Job Specific
  
  Skills:
  
  demonstrates required depth and mastery of knowledge and skill associated with the job.
• Coaching and Mentoring: inspires and empowers team members and provides timely feedback.
• Communication: uses active listening skills, conveys information clearly, and ensures consistent communication.
• Customer Oriented: demonstrates concern for satisfying customers and presents a cheerful, positive manner.
• Results Oriented: shows a strong sense of urgency and commitment to achieve desired results.
• Resource Management: manages resources through effective schedules and budgets.
• Adaptability: adapts to changing business needs and recovers quickly from setbacks.
• Credibility: demonstrates responsibility, reliability, and trustworthiness.

• High School diploma or GED.
• 3‑4 years of related experience.
• Capability to understand written material and communicate orally and in writing.
• Completed all required training curriculum to be designated a Service Lead person.
• Moderate level capability in the use of a computer, Microsoft Office products, and relevant Dealer software programs.

• Proficiency in the use of a computer, Microsoft Office products, and Dealer software programs.

• Regular business hours with frequent requirements to work nights, holidays, and weekends.

• Occasionally – up to 3 hours/day.
• Frequently – 3‑6 hours/day.
• Constantly – 6‑8 hours/day.
• Climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, sitting, walking, feeling, fingering, grasping, repetitive motion.
• Pushing – up to 25 lbs.;
  Pulling – up to 25 lbs.;
  Lifting – up to 25 lbs.;
  Pushing – 26‑50 lbs.;
  Pulling – 26‑50 lbs.;
  Lifting – 26‑50 lbs.;
  Pushing – over 50 lbs.;
  Pulling – over 50 lbs.;
  Lifting – over 50 lbs.

• Inside conditions – protection from weather but not necessarily from temperature changes.
• Outside environmental conditions – no effective protection from weather.
• Extreme cold – temperatures below 32°F for periods of more than one hour.
• Extreme heat – temperatures above 100°F for periods of more than one hour.
• Noise sufficient to cause the worker to shout to be heard above the ambient noise level.
• Vibration – exposure to oscillating movements.
• Hazards – proximity to moving mechanical parts, electrical current, working in high places, exposure to heat and/or chemicals.
• Atmospheric conditions – fumes, odors, dust, mists, gases or poor ventilation.
• Oils – exposure to oils and other cutting fluids.
• Air particulates/contaminants – required respirator use.

RING POWER CORPORATION, INC. IS AN EQUAL OPPORTUNITY EMPLOYER.