Tamayyaz– Reservation Agent – Saudis

Tamayyaz – Reservation Agent – Saudis Only

Novotel Al Anoud, part of Accor Group, is a premium hotel in Riyadh that offers world-class hospitality services. We strive to create a memorable guest experience by combining innovation, comfort, and exceptional service. Join us and be part of a dynamic team driving digital transformation in hospitality.

Key Responsibilities

• Process individual and group reservation requests efficiently and accurately through Opera / Accor systems.
• Respond promptly to inquiries via phone, email, website, or OTA platforms.
• Upsell higher room categories and promote hotel packages to maximize revenue.
• Ensure all bookings are confirmed with complete and accurate guest information.
• Maintain reservation records and update changes, cancellations, and no-shows.
• Monitor daily arrivals and coordinate with Front Office and Housekeeping teams.
• Prepare and send daily/weekly reservation reports as required.
• Ensure rate parity across all booking channels.
• Handle special requests (early check-in, late check-out, VIP amenities, etc.).
• Communicate professionally with travel agents, corporate clients, and walk-in guests.
• Resolve booking-related issues or escalation when necessary.
• Maintain confidentiality of guest information in line with data privacy standards.
• Liaise with Sales, Revenue, and Front Office teams for group bookings or long stays.
• Follow Accor policies, reservation procedures, and brand standards.
• Support in overbooking situations as per hotel revenue strategy.

• Previous experience in hotel reservations or front office (preferred, not mandatory for entry-level).
• Knowledge of Opera PMS / Accor Reservation Systems is an advantage.
• Strong communication skills in English (Arabic is a plus).
• Customer-oriented with a positive and professional attitude.
• Ability to multitask and work under pressure.
• Basic knowledge of Microsoft Office (Excel, Outlook).