Concierge Agent ( Saudi

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s brand promise is "Every Moment Matters" with a signature Yes I Can! service ethos.

The Concierge Agent supports the smooth operation of the Concierge department, ensuring every aspect of the guest journey and experience is delivered at the highest standard.

• Works collaboratively as part of a team to maximize guest satisfaction and comfort, providing prompt, courteous, and effective responses to guest inquiries and resolving issues efficiently.
• Takes ownership of assigned duties and tasks, ensuring all responsibilities are completed in a timely, professional, and service-oriented manner.
• Contributes to the achievement of departmental plans, objectives, and hotel initiatives by supporting operational targets and service goals.
• Assists in monitoring costs and inventory, ensuring resources are effectively utilized while maintaining productivity and performance standards.
• Builds and nurtures strong working relationships with colleagues and guests, actively promoting the company’s culture, vision, and values.
• Ensures compliance with all relevant legislation, policies, and procedures, maintaining accurate documentation for internal and external audits, and following up on required actions.

• Experience in Concierge beneficial but not essential.
• Hands‑on approach with a can‑do work style.
• Commitment to delivering exceptional guest service with a passion for the hospitality industry.
• Ability to find creative solutions taking ownership for duties and tasks assigned.
• Personal integrity, with the ability to work in an environment that demands excellence.
• Experience of working with IT systems on various platforms.
• Strong communication skills.

• Live the Magic of Hospitality—Be part of a team that creates exceptional experiences and memorable moments every day.
• Build a Great Career—We invest in your growth, learning, and career development—helping you reach your full potential.
• Experience the Team Spirit—Join a workplace that’s inclusive, fun, and meaningful. We celebrate diversity, support one another, and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
• Lead with Your Ambition—Your ideas, passion and drive matter! We empower you to make a difference— in hospitality, your community and beyond.
• Enjoy Global & Local Perks—Exclusive global benefits like special hotel rates for you and your loved ones worldwide, plus local perks and rewards tailored to your country.
• Join us in shaping the future of hospitality!

We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.