Duty Manager

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Located in King Abdullah Financial District which sits in the heart of the Saudi capital, 22 kilometres from the airport, Kimpton Riyadh is the first Kimpton in the Middle East bringing the brand’s playful energy, infectious personality, and unique design style to this LEED certified landmark development. The hotel is home to 1.6 million square metres of state‑of‑the‑art office space, world‑class venues and iconic luxury residences.

The hotel welcomes guests to experience its 212 guest rooms and suites and to enjoy its unique dining options.

• Overseeing Daily Operations
  • Act as the Manager on Duty and ensure all hotel operations run smoothly.
  • Monitor all hotel activities to ensure compliance with hotel policies and standards.
• Guest Relations
  • Handle guest inquiries, requests, and complaints promptly and professionally.
  • Ensure that all guests receive exceptional service and address any issues that arise.
• Staff Supervision
  • Supervise and support front desk, housekeeping, and other operational staff.
  • Ensure that all employees are in proper uniform and adhere to grooming standards.
• Safety and Security
  • Conduct regular patrols of the hotel premises to ensure the safety and security of guests and staff.
  • Respond to emergencies and coordinate with security personnel as needed.
• Financial Management
  • Oversee cash handling procedures and ensure accuracy in financial transactions.
  • Review financial statements and activity reports to monitor productivity and goal achievement.
• Administrative Tasks
  • Prepare and submit daily reports on hotel operations and guest activities.
  • Ensure that all necessary documentation is completed accurately and on time.
• Problem‑Solving and Issue Resolution
  • Address any operational issues that arise during the shift.
  • Find effective solutions to ensure guest satisfaction and smooth operations.
• Communication and Coordination
  • Maintain constant communication with other departments to ensure seamless service.
  • Provide handover notes and updates to the next shift to ensure continuity.

• Strong Communication Skills
  • Communicate clearly and effectively with guests, staff, and management.
• Leadership and Team Management
  • Lead and motivate staff to provide excellent service.
• Problem‑Solving Skills
  • Address and resolve issues promptly and effectively.
• Attention to Detail
  • Ensure accuracy in financial transactions and documentation.
• Organizational Skills
  • Manage multiple tasks and maintain detailed records efficiently.

• Bachelor’s degree, higher education qualification or equivalent in Hotel Administration / Business Administration.
• Two to Three years’ prior tenure in a similar role.
• International luxury hotel chain background.
• GCC exposure.
• English fluency is required.
• Arabic fluency is preferred.

In addition to the tasks outlined above, all team members are expected to demonstrate flexibility and a collaborative spirit. This may involve taking on additional responsibilities as needed, especially during periods of high occupancy or in emergency situations. Your willingness to assist colleagues and contribute to the overall success of the hotel is essential in maintaining our high standards of service and guest satisfaction.

We’ll reward all your hard work with a competitive salary and benefits.

Join us and you’ll become part of the global IHG family – as a team, we work better together, we trust and support each other, we do the right thing, and we welcome different perspectives. Show us you care: notice the little things that make a difference to guests and always look for ways to improve.

So go on – show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

Don't quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the ‘Apply’ button. Start your journey with us today.