Senior Travel & Tourism Specialist

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• Book, issue, reissue, and refund air tickets using GDS systems (Amadeus)
• Ensure 100% accuracy in fare calculations, route planning, and corporate policies
• Handle flight changes, cancellations, and urgent last‑minute bookings
• Apply lowest fare search strategies while balancing client preferences

• Reserve hotel accommodations through B2B platforms, direct contracts, or DMCs
• Coordinate car rentals, airport transfers, meet & assist, rail, and ferry services
• Support group and individual visa arrangements and travel insurance where applicable
• Confirm booking accuracy and supplier coordination
• Respond promptly and professionally to client requests via email or phone
• Clarify travel needs, approvals, and budget limitations where needed
• Ensure clear and detailed communication of itinerary and confirmations
• Provide alternate travel options if preferred ones are unavailable

• Maintain complete and compliant booking records in the back‑office system (e.g., TINA)
• Ensure correct usage of client profiles, approval flows, and policy tags
• Follow SOPs related to each account and note all actions clearly in CRM
• Coordinate with other internal teams (Finance, Product, Visa, MICE) as required
• Share feedback on system or supplier issues to improve operations

• Experience:
  
  3–5 years in corporate travel operations or business travel ticketing
• Solid experience in handling both GDS ticketing and non‑air travel components
• Proficient in GDS (Amadeus/Sabre) – ticketing, fare rules, and itinerary creation
• Experienced in B2B hotel booking platforms (e.g., TBO, Hotelbeds)
• Familiarity with back‑office systems like TINA and CRMs like Freshdesk

• Strong customer service orientation and communication skills
• High attention to detail and ability to multitask under pressure
• Knowledge of visa documentation, travel insurance, and corporate travel rules
• Languages:
  
  Fluent English (Arabic is a plus)

• Entry level

• Full‑time

• Sales, Marketing, and Business Development

• Travel Arrangements
• Airlines and Aviation
• Leisure, Travel & Tourism

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