Manager - Housekeeping

HOUSEKEEPING MANAGER

Louis S. Wolk Jewish Community Center of Greater Rochester

Department:
Housekeeping |

Reports To:

Facility Director | Status:
Full-Time, Exempt |

Schedule:

Varied schedule; periodic evenings and weekends | Supervision:
Housekeeping Leads and Housekeeping Team |

Location:

1200 Edgewood Avenue, Rochester, NY

The Louis S. Wolk Jewish Community Center of Greater Rochester is a welcoming community organization that serves people of all backgrounds through fitness, wellness, childcare, camp, arts, culture, recreation, and community‑building programs. Our work is guided by the values of compassion, community, welcoming and belonging, respect and dignity, and being our best selves.

The Housekeeping Manager provides hands‑on leadership for the JCC housekeeping operation and is accountable for maintaining a clean, sanitary, safe, and welcoming environment across the campus. This position establishes service standards, develops effective staffing and inspection systems, manages supplies and equipment, and ensures that housekeeping services consistently support the member, guest, participant, and employee experience.

• Lead, coach, schedule, and develop the Housekeeping Supervisor and Housekeeping Team, promoting accountability, teamwork, professionalism, and high‑quality service.
• Establish, document, and enforce consistent cleaning, sanitation, and appearance standards throughout the facility, including fitness areas, locker rooms, childcare and program spaces, offices, public areas, restrooms, and high‑traffic common spaces.
• Develop and maintain shift assignments, cleaning schedules, standard operating procedures, checklists, and performance expectations for all housekeeping functions.
• Recruit, onboard, train, schedule, supervise, and retain an effective housekeeping team capable of supporting a seven‑day operation. Monitor attendance, overtime, staffing levels, productivity, and shift coverage.
• Maintain appropriate staffing coverage by managing schedules, time off, vacancies, call‑ins, and overtime while balancing service expectations and budget requirements.
• Conduct routine quality assurance inspections; maintain cleaning logs, inspection records, and corrective‑action tracking; identify recurring concerns and implement sustainable solutions.
• Respond promptly and professionally to cleanliness concerns from members, guests, staff, program participants, and leadership, ensuring timely resolution and appropriate follow‑up.
• Maintain cleaning and disinfection protocols that reflect applicable health, safety, childcare, food‑service, fitness, and industry standards, including appropriate response procedures for bodily fluids and communicable illness concerns.
• Ensure compliance with OSHA requirements, Safety Data Sheet requirements, chemical labeling and storage procedures, personal protective equipment standards, and organizational safety policies.
• Manage inventory, purchasing, storage, and responsible use of cleaning supplies, equipment, chemicals, paper products, and related materials. Monitor expenditures and identify opportunities to improve quality and control costs.
• Maintain an inventory of housekeeping equipment and coordinate preventive maintenance, repair, replacement, and staff training to ensure equipment is safe and operational.
• Coordinate housekeeping support for special events, rentals, programs, emergencies, weather‑related conditions, facility incidents, and periods of unusually high building usage.
• Collaborate with Facilities, Programs, Early Childhood, Fitness, Membership, Security, Events, and other departments to understand schedules, special cleaning requirements, facility usage patterns, and operational priorities.
• Set clear performance expectations; provide coaching, recognition, feedback, and corrective action; and partner with Human Resources on employee‑relations matters.
• Manage housekeeping vendors and service providers, including performance expectations, service quality, pricing, contract compliance, and issue resolution.
• Lead or support deep‑cleaning, floor‑care, equipment‑replacement, renovation, seasonal, and…