Ice Operations Coordinator

Essential Duties & Responsibilities

• Maintains a high-quality ice surface by operating and maintaining equipment such as the Zamboni machine, preparing the ice for various activities, and conducting routine ice cuts throughout shifts
• Supervises student ice crew and rink staff during evenings, weekends, and special events
• Conducts general rink maintenance and upkeep, including maintaining dashers, glass, and team bench areas, as well as repairing and maintaining the Zamboni machine
• Coordinates and facilitates daily ice rentals for both RIT and non-RIT individuals and groups, ensuring smooth operations and customer satisfaction
• Supports the skate rental booth operations, including cash handling, end‑of‑shift cash deposits, supervising student employees, and assisting customers with skate rentals and returns
• Performs skate sharpening and repairs to ensure customer needs are met and equipment remains in good condition
• Other duties as assigned

• Knowledge of ice resurfacing techniques, ice depth measurement, and equipment operation, including ice resurfaces and edging tools
• Knowledge of general rink maintenance practices, including maintaining dashers, glass, bench areas, and Zamboni equipment
• Ability to resolve technical or operational issues related to ice surfaces, equipment, or facility systems
• Ability to provide excellent service to patrons, including assisting with skate rentals, skate sharpening, and addressing customer concerns professionally

• High School diploma or GED
• 1 year of relevant experience
• Equivalent combination of experience and education may be considered

Operations, Administrative, Service, or Technical Support Level 2 - An intermediate level role with working foundational knowledge and skills to perform routine and occasionally non-routine tasks. Tasks may require interpretation or deviation from standard procedures. May provide assistance to entry level staff.

Please note‑this position requires ability to work nights/weekends depending on athletics/events scheduled.

This position is responsible for maintaining a quality ice surface and supervising the student ice crew for the Gene Polisseni Center in the evenings or weekends. This person will have direct hands‑on responsibility for ice maintenance including: operating equipment (including Zamboni); ice preparation for all activities; maintenance of the Zamboni, dashers, glass, and team bench areas. During the off‑season responsibilities will change to building maintenance including painting locker rooms and hallways, buffing and polishing acrylic shielding, as well other repairs to the facility.

Off‑season will also change to daytime hours.

Non-Exempt

On Campus

• $18.00 - $23.00

• Curriculum Vitae or Resume

Candidates must be eligible to work in the United States.

In compliance with NYS’s Pay Transparency Act, the salary range for this position is listed above. Rochester Institute of Technology considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. The hiring process for this position may require a criminal background check and/or motor vehicle records check.

Any verbal or written offer made is contingent on satisfactory results, as determined by Human Resources. RIT provides equal opportunity to all qualified individuals and does not discriminate on the basis of race, color, creed, age, marital status, sex, gender, religion, sexual orientation, gender identity, gender expression, national origin, veteran status or disability in its hiring, admissions, educational programs and activities.

RIT provides reasonable accommodations to applicants with disabilities under the Rehabilitation Act, the Americans with Disabilities Act, the New York Human Rights Law, or similar applicable law.