Service Technician

Job Description-

Service Technician

Position Summary:

Provide excellent customer service by performing basic diagnostics, service repairs and maintenance work on customer and/or dealer‑owned consumer and residential small engine equipment.

Major Responsibilities:

• Achieve assigned metric standards for performance and profitability.
• Performs basic diagnostics and repairs on small engine equipment including 2 and 4 cycle engines. Products to repair include items such as Chainsaws, Lawn Mowers, Weed‑eater, Pressure Washers, generators.
• Participates in Service Training programs required for the development of skills and knowledge.
• Maintains current knowledge of Stihl, Husqvarna, Toro and competitive products.
• Maintains condition of inventory, tools and equipment.
• Maintains a clean work area and performs work in a neat and orderly fashion.
• Follows all safety rules and regulations in performing work assignments.
• Completes all reports, logs and forms required in conjunction with work assignments.
• Accounts for all time on designated equipment worked on.
• Account for all material used in performing assigned duties.
• Responsible to achieve job specific metrics and sales volume.
• Help customers on sales floor.

Minimum Requirements:

The minimum requirements for this position include:

Education/Training: High School Degree or G.E.D. equivalent. Basic Service Technician certification preferred.

Experience: A minimum of 1-3 years of shop or mechanic experience preferred. Basic knowledge of small engines or automotive repair a plus.

Skills/Knowledge:

• Ability to use company computer systems and achieve a basic to intermediate computer functions.
• Ability to complete Warranty Claims in a timely manner.
• Ability to charge correctly for all service repair work.
• Ability to work in a team environment and independently.
• Proficient oral and written communication skills.
• Customer Focused communication style.
• Ability to perform basic repairs and required maintenance using special tools and equipment following Technical Manual procedures.
• Ability to operate vehicles and equipment used for diagnostic purposes.
• Forklift experience preferred; or able and willing to learn.

Valid driver license is required and must ensure that driving record remains insurable under the corporate auto policy.

Highly Organized

• Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business.

Physical Requirements:

• Move and handle boxes of merchandise and fixtures occasionally throughout the store, which entails lifting, climbing ladders and performs all functions as set forth by management.
• Ability to perform prolonged standing (up to 11-12 hours a day), walking, reaching, stooping, bending, kneeling, pulling,
• lifting and carrying up to 80lbs. with or without assistance.

Job responsibilities may change based on the needs of the business.