Customs Billing Specialist

Title:

Customs Billing Specialist

Location:

Rolling Meadows, ILJob Type: Contract (4 months)
Compensation: $20-22/hr Industry: Transportation & Logistics

Our client is a global leader in logistics, transportation, supply chain services, and customs brokerage solutions. Serving a diverse range of industries, they help businesses navigate complex international trade requirements while maintaining compliance with customs regulations and customer-specific standards. As a Customs Billing Specialist, you will play a critical role in ensuring the accurate and timely processing of customs brokerage invoices, billing documentation, and exception resolution activities.

This position works closely with operations teams, customers, and internal stakeholders to support effective billing processes, maintain compliance standards, and deliver exceptional customer service in a fast-paced environment.

• Process daily customs brokerage billing transactions accurately and within established deadlines.
• Review invoices to ensure accuracy of bill-to information, charge codes, rates, and customer requirements.
• Create, update, exempt, and release invoices within billing systems.
• Validate customs entry information and supporting documentation prior to invoice release.
• Ensure all billing activities meet service level expectations.

• Assemble and distribute customer invoice packets and supporting documentation.
• Verify required compliance documents are included before invoice delivery.
• Maintain compliance with customer-specific billing and documentation requirements.
• Manage specialized invoice delivery processes, including individual and consolidated invoice submissions.
• Research and resolve documentation issues that may delay invoice processing.

• Investigate and resolve billing exceptions, invoice failures, workflow holds, and system-generated errors.
• Research discrepancies involving purchase orders, shipping details, consignee information, rates, and customer references.
• Collaborate with operational and support teams to obtain missing information.
• Escalate unresolved issues when necessary to minimize customer impact.
• Maintain accurate records of investigations and resolutions.

• Monitor assigned exception queues and workflow requests daily.
• Prioritize and resolve outstanding items based on customer and business impact.
• Communicate with branch offices and operational teams regarding unresolved issues.
• Identify recurring issues and recommend process improvements.
• Meet productivity and quality expectations for workflow management.

• Monitor EDI billing transmissions and identify processing issues.
• Retrigger EDI transactions when necessary and verify successful completion.
• Partner with technical support teams to address recurring EDI challenges.
• Participate in testing and validation of billing enhancements and automation initiatives.
• Support efforts to improve efficiency and reduce manual processes.

• Respond professionally to customer and internal billing inquiries.
• Provide timely updates regarding outstanding requests and billing issues.
• Collaborate with cross-functional teams to improve billing accuracy and service levels.
• Build and maintain strong working relationships with internal and external stakeholders.

• Maintain billing reports, tracking logs, and workflow metrics.
• Utilize Excel and reporting tools to analyze trends and support business decisions.
• Assist with month-end and quarter-end billing activities.
• Perform data validation and reconciliation to ensure billing accuracy.

• Follow company procedures and customer-specific billing requirements.
• Maintain high standards of productivity, quality, and accuracy.
• Identify opportunities for process improvement and operational efficiencies.
• Support a culture of compliance, accountability, and continuous improvement.

• High School Diploma, GED, or equivalent.
• Strong attention to detail and commitment to accuracy.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Strong problem-solving and organizational skills.
• Effective written and verbal communication skills.
• Ability to work independently and collaboratively across teams.

• Experience in billing, invoicing, customs brokerage, logistics,…