Funeral Director; SD

Job Responsibilities

Our Funeral Director is the primary contact with families, providing comprehensive cremation arrangements and ensuring a full range of needs is addressed.

• Meet with families and complete arrangements from beginning to end
• Partner with the Services Manager to fulfill customers' needs
• Support the Location Manager in retaining heritage and growing market share through community involvement
• Ensure adherence to all professional, municipal, provincial/state, and federal regulations
• Provide aftercare including delivery of documents, stationery, insurance information, health benefits, pension, and pre-arrangements for next of kin
• Answer phones and prepare reports as necessary, and participate in staff meetings
• Run errands related to cremation arrangements (post office, health department)
• Use technology while meeting with families
• Identify and resolve problems in a timely manner
• Gather, analyze, and trend data
• Interact and connect with families to provide support
• Produce and maintain service contract files
• Perform other responsibilities as assigned

• Education:
  
  High school diploma or equivalent
• Certification/License:
  Appropriate state Funeral Director Licensure preferred
• Experience:
  
  1-2 years in the industry; 3-5 years of recent administrative or customer service experience
• Knowledge, Skills and Abilities:
  
  Strong computer skills, excellent administrative and customer service skills, proficiency in Microsoft Office Suite (Word, Excel, Outlook), ability to operate office equipment, clear written and spoken communication, problem solving, time‑management, organizational skills, reliable transportation for occasional errands (mileage reimbursement available)

• Works indoors and outdoors in all seasons and weather conditions
• Travel to local business; limited amount of local and/or multiple location traveling
• Business professional dress required when in contact with families

• Frequent, continuous periods of standing, up to 6 hours per day
• Sitting continuously for many hours per day, up to 6 hours per day
• Climbing stairs to access buildings frequently

• Manual dexterity, paperwork, calculator, computer and phone usage
• Push/pull up to 25 lbs.

Operations hours are Monday to Friday, 8:00 AM to 5:00 PM (business hours may vary by location and state). Travel up to 5%.

US-IL – Rolling Meadows, Postal Code: 60008

Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier‑free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.