Office Associate

Position: OFFICE ASSOCIATE
Job

Requisition

Opening Date: 08/04/2026

Closing Date: 08/17/2026

Agency:
Department of Human Services

Class

Title:

OFFICE ASSOCIATE - 30015

Skill Option:
Keyboarding

Bilingual Option:
None

Salary:
Anticipated Salary: $4,144-$5,429/month ($49,728-$65,148/year)

Job Type: Salaried

Category:
Full Time

County:
Cook

Number of Vacancies : 2

Bargaining Unit Code: RC014 Clerical Employees, AFSCME

Merit Comp Code:

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in the Additional Documents section of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended.

All applicants who want to be considered for this position MUST apply electronically through the  website. State of Illinois employees should click the link near the top left to apply through the Success Factors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you're helping to improve schools, protect our natural resources, or support families in need, you're part of something bigger-something that touches the lives of every person who calls Illinois home.

No matter what state career you're looking for, we offer jobs that fit your life and your schedule-flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

The Division of Family and Community Services is seeking to hire a position to perform a variety of complex, specialized clerical, and secretarial functions. Under direction, performs a variety of complex, specialized clerical duties for supervisory staff, keyboards documents, processes records and performs general office support functions involving related steps, processes and/or methods requiring application of agency policies and procedures; determines work methods and procedures to complete assignments;

provides information/assistance to explain/clarify rules, processes or procedures.

Essential Functions

* Keyboards a wide variety of complex memos, reports and correspondence involving medical, technical, and legal terminology.

* Prepares and maintains complex, highly specialized records and reports.

* Receives telephone calls and emails, determines the nature of the calls and emails, directs inquiries to appropriate staff.

* Maintains and organizes client appeal files, records, and reports documents pertinent to hearing.

* Provides clerical office support.

* Receives and distributes mail, manual releases, and memos.

* Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

* Requires knowledge, skill and mental development equivalent to completion of high school.

* Requires two (2) years of office experience.

* Requires the ability to keyboard accurately at a rate of 45 wpm.

Work Hours:

Monday-Friday 8:30am-5pm, 1-hour unpaid lunch.

Headquarter

Location:

3501 Algonquin Rd, Rolling Meadows, Illinois, 60008

Family & Community Services

Region 1 North

Clerical

North Suburban Office, Cook County

Work County:
Cook

Agency Contact: DHS.Hiring Unit

Posting Group:
Office & Administrative Support;
Social Services

About the Agency:

The Illinois Department of Human Services uplifts individuals and communities across Illinois. Our mission is to respond to the needs of all people in Illinois so they can lead healthy, safe, and enriched lives. Our vision is the future we are shaping with dignity and the well-being for everyone in Illinois. Our values are the principles that guide us as we work to remove systemic barriers and create lasting opportunities with Compassion, Accessibility, Responsibility, and Equity.

As a State of Illinois employee, you will receive a robust benefit package that includes the following:

* A Pension Program

* Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance

* 3 Paid Personal Business Days annually

* 12 Paid Sick days annually (Sick days carry over from year to year)

* 10-25 days of Paid Vacation time annually - (10 days in year one of employment)

* Benefit time modified for…