Senior Account Manager, Client Services

Overview

The Account Manager is responsible for new voluntary product implementations and ongoing account management support on escalated matters for mid to large-sized clients.

• Leads appropriate resources to ensure successful voluntary benefit implementations including coordination with technology/platforms, Gallagher Enrollment Solutions or outside enrollment firms
• Builds, expands, and solidifies relationships with the local Gallagher producers & account managers and their clients
• Leads client reviews (existing issues, timelines, and future benefit offerings) where appropriate
• May coordinate the work of administrative support and customer service
• Responsible for assisting with billing set-up between the client and the provider
• Conducts policy reviews and updates benefit communications
• Works with Proposals & Analysis team-members on renewals and new Due Diligence where required
• Responsible for the supporting local branch account managers with escalated matters requiring VB expertise and carrier relationships
• Limited client facing travel may be required
• Issue voluntary benefit proposal requests to providers, customizing requests as required
• Negotiate with insurance providers in order to secure the best offer on behalf of the client
• Provide detailed review and analysis of insurance provider RFP responses
• Prepare Market Scan for each assigned group using tools available to streamline this process
• Communicate approved, sold plan designs are client particulars to the Client Services team for implementation
• May be responsible for certain clients from the Proposal process, through and including implementation and client services

Required:

• Bachelor's degree and 5 or more years client coordination and/or claims management experience OR High School degree and 10 years client coordination and/or claims management experience.
• License required.
• Able and willing to travel approximately 25% of the time.

Preferred:

• Professional designation may be preferred, such as CPCU, CIC or ARM.

Behaviors

• Excellent verbal and written communication skills.
• Able to quickly determine critical issues.

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

* The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

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