Member Services Consultant

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate.

You’ll be backed by our digital ecosystem: a client‑centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.

Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.

If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

At Gallagher, we’re looking for a Member Services Consultant - Employee Benefit to join our team. This role is all about building strong relationships with clients and ensuring they receive exceptional service supporting Government entities. You’ll work closely with our sales team and guide Client Service Associates to create a collaborative and supportive environment. If you’re passionate about helping clients and enjoy solving challenges, this could be the role for you!

In this role, you’ll manage client accounts
, focusing on self‑funded business
. You’ll use Gallagher’s tools and resources to deliver effective solutions and ensure a smooth renewal process. Your ability to resolve service issues and mentor new hires will help strengthen our team. Success in this role is measured by client retention, with a renewal target of 95%. You’ll also have opportunities to grow your skills through professional development programs.

• Manage increasingly complex accounts with a strong focus on self‑funded business while collaborating with senior teammates
• Utilizing Gallagher’s resources and tools to create effective client deliverables
• Support the employee benefits Client Service Cycle to ensure a seamless renewal process. We measure success based on retention and our renewal target is 95%.
• Resolve service‑related issues independently but know when to raise concerns to more experienced client service team members – guide and support new hires and account associates
• Complete internal professional development programs to gain an understanding of the insurance industry and RPA processes

• A bachelor’s degree and 3+ years of client coordination or claims management experience, or a high school diploma with 8+ years of experience
• 3 Yrs + Experience in Employee Benefits + Active L&H License
• Experience with Government Entities accounts preferred
• A commitment to ethical behavior and upholding The Gallagher Way
• Strong communication skills to build relationships with clients and colleagues
• The ability to meet deadlines and adapt to changing priorities
• A desire to learn and improve, with a focus on innovation and efficiency

#LI-LB3

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a variety of factors including, but not limited to, previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax‑advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and…