Senior Claims Operations Strategy Analyst

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well.

Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

You will play an important role in developing and communicating management information, finding opportunity areas, and launching performance-driving initiatives. The role comes with high exposure to the Gallagher Bassett Executive Team and Claims Operation leaders, the opportunity to develop strategy and core consulting skills, and the expectation to contribute significantly to the team and organization.

This role will report directly to the Manager, Workforce Optimization and Claims Operational Analytics.

• Owns operational model for claims workforce to support Executive Committee updates
• Analyzes data to provide insight into performance and improvement opportunities
• Models business scenarios and quantifies the financial implications of proposed strategies
• Prepares and delivers effective presentations of findings and recommendations to multiple levels of internal partners.
• Collaborates on cross-functional teams to develop new tools, implement process changes, and execute on projects

• Bachelor's degree and a minimum of 3 years professional experience with quantitative analysis.
• Less than 20% travel.

• Strong Excel skills (performing data analysis, reporting, and synthesis)
• Strong PowerPoint skills (drafting and developing presentations that effectively communicate complex ideas, analyses and recommendations.)

• Effective communicator: eloquent, clear and concise in thought presentation.
• Outstanding teammate: enjoys collaboration and works effectively with colleagues
• Flexible and dynamic: adaptive to evolving priorities and multiple working styles
• Intellectually curious: asks questions, seeks information, and enjoys the learning process
• Solution oriented: motivated to seek problems and get to the root cause of an issue

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

** The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.