Senior Manager, U.S Communications

Overview

The Corporate US Benefits Manager – Communications is responsible for leading the development, governance, and delivery of enterprise-wide employee benefits communications and educational content for US employees. This role serves as the central owner of the benefits communication ecosystem, ensuring employees receive clear, compliant, accessible, and engaging information throughout their benefits journey. The position combines responsibility for communication governance, content quality, operational consistency, and employee experiences across multiple channels and platforms with hands‑on content development and communication execution.

Operating within a large and complex corporate environment, this role partners closely with Benefits leadership, Legal/ERISA counsel, consultants, vendor partners, US employee benefits subject matter experts, and Corporate Communications to support enterprise employee benefits initiatives, Annual Enrollment, acquisitions and divestitures, organizational changes, and ongoing employee education.

The ideal candidate brings strong enterprise communications expertise, operational discipline, governance mindset, and the ability to manage high-volume, multi-channel communications environments while continuously improving communication processes, tools, and employee experiences.

In this role, you will help employees understand, access, and effectively utilize their benefits through clear, accurate, and employee-centered communications.

• strengthening communication governance and content quality
• improving employee understanding and engagement
• supporting annual enrollment, acquisitions, organizational changes, and US-based employee benefits initiatives
• modernizing communication tools, resources, templates, and content delivery methods
• improving consistency, accessibility, and usability across communication channels
• creating scalable communication processes that support long-term organizational growth

• Own the development, governance, execution, and ongoing maintenance of benefits communications across employee-facing communication platforms and channels.

• Establish and maintain communication standards, templates, content governance practices, version control processes, and publication workflows.
• Drive a centralized approach to benefits communications that improves consistency, quality, accessibility, and employee understanding.
• Develop and maintain communication inventories, content repositories, communication calendars, and supporting documentation.

• Develop, maintain, and continuously improve communication processes, workflows, and governance practices to support scalability and operational effectiveness.
• Establish scalable intake, review, approval, publication, and version control processes.
• Partner with US Benefits subject matter experts and leadership, Legal/ERISA counsel, consultants, and vendor partners to ensure content accuracy and consistency.
• Identify opportunities to improve communication effectiveness, employee engagement, and operational efficiency.
• Support communication quality assurance processes and governance controls.

• Ensure the accuracy, completeness, and timely distribution of all required benefits communications, including but not limited to:

• Summary of Benefits and Coverage (SBCs)
• Annual notices
• COBRA communications
• Medicare Part D notices
• CHIP notices
• Other required regulatory communications

• Partner with Legal and ERISA counsel to validate compliance language and mitigate risk.
• Maintain audit‑ready communication records, governance controls, and distribution documentation.

• Lead development and ongoing maintenance of Summary Plan Descriptions (SPDs), benefits guides, educational materials, enrollment webinars, and employee‑facing content.

• Translate complex benefits information into clear, employee‑centered language while maintaining compliance and accuracy.
• Partner with US Benefits leadership and subject matter experts,…