Product Business Analyst

Business Analyst

Gallagher Bassett is seeking an experienced Business Analyst to join our product development team. Our team is doing exciting work building new analytics and AI products for our colleagues and customers. Your responsibilities will include partnering with the business to identify key requirements and ensure proper documentation to bring new products to life and evolve existing products. In addition, you will partner with the business to ensure user acceptance testing is robust and all feedback is documented and reviewed.

Responsibilities include:

• Defining and documenting product requirements by partnering with business stakeholders, technical colleagues and vendors.
• Eliciting requirements using interviews, document analysis, requirements workshops, surveys, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
• Being the key point of contact to answer questions for the development team regarding product requirements and business needs.
• Conducting User Acceptance testing with business stakeholders and vendors to ensure the product is built to meet the requirements you gathered and documented.
• Assisting with the design and implementation of operational and system improvements to ensure products are both effective and efficient.
• Analyzing end user feedback, identifying process deficiencies, researching solutions and overseeing the remediation of these deficiencies.
• Gathering enhancement ideas and defining requirements which ensure we continue to evolve our products as the business evolves.
• Building trust in our key business partner relationships.
• Creating clarity in projects and working effectively through ambiguity.
• Handling complex business and technical environments.
• Working closely with product managers, designers, engineers, and other stakeholders to transform our product line.

Skills & Experience:

• Bachelor's degree or relevant combination of education and experience.
• 4 years of experience as a business analyst.
• Experience working with analytics and AI products preferred.
• Knowledge of the insurance industry, specifically workers compensation and liability claims, preferred.
• Consolidate & formalize requirements from a diverse group of stakeholders.
• Strong communicator
  - Facilitation of requirements and meetings thru asking probing questions and truly listening and absorbing the needs of business partners and vendors.
• Align business & technical objectives to facilitate a shared understanding of the problem at hand.
• Impeccable documentation and business writing skills
  - You have a keen ability to build clear and concise BRD's and clearly articulate the business asks.
• Open to constructive feedback and learning from an experienced team.
• Demonstrate excellent analytical, critical thinking and problem-solving skills.
• Ability to work independently, flexible and adaptable attitude, can manage shifting priorities, requests, and timelines.
• Ability to work in cross-functional teams and communicate with colleagues in both business and technical roles.
• Flexibility in use of SDLC frameworks – Agile/Waterfall/Hybrid.

About You:

• Required:
  
  Bachelor's degree; 3 years of general business consulting experience with a major consulting firm or with a Fortune 1000 company.
• Strong written communication skills.
• Ability to author effective communication launching a new product to thousands of clients, brokers, and carrier partners.
• Some experience developing and delivering training (if no experience, aptitude and interest in learning how to develop and deliver training).
• Experience working on implementation (deployment) stage of project lifecycle.
• Ability to develop strong working relationships.
• Preferred:
  Advanced degree.
• Interest in and knowledge of the commercial property & casualty and/or life and health insurance industries.
• Consulting experience including Change Management, Business Consulting, and Project Implementation disciplines.

Compensation and benefits:

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of…