Senior Client Service Representative

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them.

We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work;

think of Gallagher.

You’ll support a complex book of business and work closely with Account Managers, Account Executives, Producers, and Brokers. This role focuses on client service across marketing, claims, administration, renewals, and sales support. You’ll work with clients who have some of the most complex needs, and there are no renewal goals tied to the accounts you support.

If you like variety, careful follow through, and solving client problems, this role gives you plenty to work on. You’ll help keep information organized, questions answered, and next steps moving for clients who rely on clear, timely support.

You’ll be the day to day point of contact for assigned clients, helping resolve complex service issues that need research and coordination with carriers or agents. You’ll answer questions, keep a clear log of conversations, and make sure the right people have the information they need.

You’ll also help market new and renewal accounts, prepare renewal materials, and support client presentations with research and preparation. Along the way, you’ll look for ways to add new lines of business with current clients and share information about legal issues that may affect them. You’ll also help lead enrollment meetings and support implementation so clients have a smooth experience from start to finish.

• Experience supporting commercial insurance accounts, client service work, or a similar role with detailed client support.
• The ability to research complex questions and work with carriers, agents, and internal partners to find answers.
• Clear communication that helps you explain information to client teams at different levels.
• Careful attention to detail when logging conversations, preparing renewals, and following process steps.
• Experience helping with client presentations, enrollment meetings, or implementation work.
• A client-first mindset and a steady approach to follow through, teamwork, and problem solving.

Required:

High School Diploma/GED and 3+ years of related experience.

Preferred:
Appropriate license.

Behaviors:
Understanding of the insurance brokerage business and customer service processes/tasks.

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours.

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours - availability varies by office and job function
• Training programs
• Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift…