Captive Escalations & Client Experience Lead
Job in
Rolling Meadows, Cook County, Illinois, 60008, USA
Listed on 2026-08-23
Listing for:
Arthur J. Gallagher & Co. (AJG)
Full Time
position Listed on 2026-08-23
Job specializations:
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Customer Service/HelpDesk
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Insurance
Job Description & How to Apply Below
Gallagher Bassett seeks a senior leader to own captive escalations and complaints, serving as the primary client-facing contact for members, brokers, and captives. The role drives accountability, protects relationships, and converts escalations into systemic improvements.
The ideal candidate has extensive workers' compensation claims experience, strong knowledge of industry standards, and demonstrates leadership in client service within claims.
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