Customer Success Representative; Entry-Level

POSITION SUMMARY

The Customer Success Representative serves as a primary point of contact for incoming customer calls and emails, providing order and shipment tracking updates, creating service quotes and Return Merchandise Authorizations (RMAs) within company systems, and routing more complex inquiries to the appropriate team member or department. This role offers hands‑on experience in customer service and service administration and is ideal for a candidate looking to build a career in customer service, service operations, or business administration.

• Serve as a primary point of contact for incoming customer calls and emails, providing timely, professional responses.
• Provide customers with order and shipment tracking updates.
• Create and process service quotes and Return Merchandise Authorizations (RMAs) within company systems.
• Route inquiries outside of scope to the appropriate team member or department for resolution.
• Maintain accurate records of customer interactions, quotes, and RMAs within company systems, including SAP and CRM tools.
• Coordinate with the Service, Sales, and Shipping teams to help ensure customer inquiries are resolved promptly.
• Provide general administrative support to the Service department as needed.
• Receive hands‑on training in customer service and service administration processes while working alongside experienced team members.

• Full‑time position (approximately 40 hours per week).
• Monday through Friday, standard business hours.

$18.00–$22.00 per hour, commensurate with experience.

• Hands‑on experience in customer service and service administration.
• Exposure to service operations, quoting, and RMA processes within an international organization.
• Mentorship from experienced professionals.
• Development of skills in customer service, communication, and business administration.
• Opportunity for future growth within the organization