Order Entry Specialist
Job in
Rolling Meadows, Cook County, Illinois, 60008, USA
Listed on 2026-09-18
Listing for:
TEKsystems
Full Time
position Listed on 2026-09-18
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Office Administrator/ Coordinator, Clerical -
Administrative/Clerical
Office Administrator/ Coordinator, Clerical
Job Description & How to Apply Below
Our client is seeking a detail oriented Order Entry Specialist to join its Operations team during a critical seasonal period. This role will support the accurate processing of customer orders received through multiple channels, including email, mail, fax, and online submissions.
The ideal candidate thrives in a fast paced administrative environment, enjoys working with data, and possesses strong keyboarding and organizational skills. This individual will play a key role in ensuring customer orders are processed accurately and efficiently while supporting the overall customer experience.
This position is being added to backfill a high performing employee who is departing during the organization's busiest season. Successful performance may lead to a permanent opportunity.
Key Responsibilities Order Processing & Data Entry
+ Accurately enter customer orders received through:
+ Fax
+ Internet/online channels
+ Review orders for completeness and accuracy before entry.
+ Maintain high levels of speed and accuracy while processing daily order volumes.
+ Enter and update customer information within Microsoft Dynamics and internal systems.
Research & Problem Resolution
+ Investigate missing or incomplete information needed for order fulfillment.
+ Resolve order discrepancies and identify data errors before orders are processed.
+ Maintain orders placed on hold and proactively work toward resolution.
Customer Communication
+ Follow up with customers regarding:
+ Missing information
+ Order clarifications
+ Order completion requirements
+ Communicate primarily through email with occasional phone outreach.
+ Provide professional customer service and timely responses.
Administrative Support
+ Process incoming mail and supporting documentation.
+ Maintain records and documentation related to customer orders.
+ Communicate customer feedback to appropriate internal teams.
+ Support additional operational tasks as assigned.
Required Qualifications Experience
+ 1+ years of administrative, customer service, order entry, data entry, call center support, or office support experience.
+ Experience working in a high volume transaction processing environment preferred.
Technical Skills
+ Basic computer proficiency.
+ Working knowledge of Microsoft Office Suite.
+ Strong data entry and keyboarding skills.
+ Ability to navigate multiple systems simultaneously.
+
Experience with ERP or CRM systems is a plus.
+
Experience with Microsoft Dynamics is preferred but not required.
Core Competencies
+ High attention to detail.
+ Strong accuracy and quality focus.
+ Excellent organizational skills.
+ Ability to multitask and prioritize work.
+ Dependable attendance and punctuality.
+ Strong written communication skills.
+ Comfortable contacting customers via phone and email.
Preferred Qualifications
+ Prior order entry experience.
+ Experience supporting distribution, manufacturing, healthcare, education, or eCommerce environments.
+ Experience managing customer follow up and issue resolution.
+ Proven ability to work independently with minimal supervision after training.
Success Profile
The successful candidate will:
+ Learn the order entry process quickly.
+ Complete an accelerated two week training program.
+ Maintain a high level of accuracy in all transactions.
+ Proactively follow up on incomplete orders.
+ Demonstrate confidence in customer outreach.
+ Contribute immediately during the company's peak seasonal demand period.
+ Position themselves for potential long term employment opportunities.
Training & Onboarding
+ Approximately two weeks of hands on training.
+ Direct training provided by the hiring manager and operations team.
+ Instruction on:
+ Microsoft Dynamics
+ Internal order management portal
+ Order processing workflows
+ Customer communication procedures
Work Environment
+ Collaborative operations team.
+ Fast paced seasonal environment.
+ Flexible scheduling options.
+ Opportunity to be considered for permanent employment based on performance.
+ Business critical role supporting customer order fulfillment and operational continuity.
+ Monday - Friday - 8am-5pm (3 days onsite)
Job Type & Location
This is a Contract to Hire position based out of Rolling Meadows, IL.
Pay and Benefits
The pay range for this position is $20.00 - $20.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related…
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