Senior Customer Service & Service Parts Lead
Job in
Rolling Meadows, Cook County, Illinois, 60008, USA
Listed on 2026-09-29
Listing for:
Fagor Automation
Full Time
position Listed on 2026-09-29
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
POSITION SUMMARY
The Senior Customer Service & Service Parts Lead owns the daily customer experience within Fagor Automation USA's Service organization. This role resolves complex customer matters, safeguards the integrity of service transactions in SAP, directs the service-parts warehouse, and provides functional leadership to the entry-level Customer Success Representative.
KEY RESPONSIBILITIES- Manage complex customer inquiries, service requests, and escalations through resolution.
- Oversee service quotations, orders, RMAs, invoicing, and related SAP transactions.
- Coordinate service-parts inventory, warehouse activities, and urgent parts fulfillment.
- Lead and support the Customer Success Representative, providing daily direction and coaching.
- Collaborate with teams in the U.S. and Spain on technical, commercial, and operational matters.
- Drive continuous improvement initiatives to enhance customer experience and operational efficiency.
- Monitor key service and operational metrics, including response times, inventory accuracy, and on-time fulfillment.
- Full-time position (approximately 40 hours per week).
- Monday through Friday, standard business hours.
- Ownership of a critical customer-facing function with direct impact on customer satisfaction and operational performance.
- Close collaboration with Fagor Automation Spain and exposure to an international industrial technology environment.
- Advanced experience with SAP, service processes, inventory management, and cross-functional business operations.
- Opportunities to drive process improvements, influence business decisions, and contribute to the growth of the North American organization.
Fagor Automation Corp. is an Equal Opportunity Employer.
Position Requirements
10+ Years
work experience
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