Service Project Manager

Service Project Manager

Location:

Rolling Meadows, IL,

Date:
Feb 2, 2026

• Compensation: $95,000 - $135,000 USD
• Annual Performance-Based Incentive Bonus
• 30% travel required (Domestic & International)
• Comprehensive benefits (health, dental, vision, employee assistance program)
• Employee Stock Purchase Plan Eligibility
• 401k with employer match
• Wellness reimbursement
• Paid time off
• Full climate-controlled environment
• Professional growth opportunities

The Service Project Manager is responsible for managing service projects through to successful completion. Lead or assist in the planning and execution of service projects for current and new assets within customer facilities.

• Lead the planning and execution of service projects to meet scope, user requirements, schedule, and budget objectives.
• Define the service project missions, goals, tasks, and resource requirements.
• Serve as primary interface with customers, sales, engineering, operations, and field technical teams to identify and resolve technical, schedule, and financial issues.
• Prepare progress reports, schedule updates, project reviews, and performance reports to the Director and customers as required.
• Develop risk mitigation to prevent overruns to budget and schedule.
• Manage changes in project scope, identify potential problems, and prepare contingency plans.
• Integrate actual financial data and update forecasts on all active projects to completion on a weekly basis.
• Resolve conflicts within and between service projects or functional areas.
• Facilitate successful on-site execution of service projects in conjunction with Life Science division’s service resources, division’s operations team, and regional network.
• Utilize established methods to monitor project progress and intervene with corrective solutions when necessary.
• Facilitate incoming troubleshooting requests, document in the CRM system, and follow through to successful resolution.
• Provide technical feedback to engineering on machine performance and reliability (closing the loop from the field).
• Manage continuous improvements customer calls to review system performance, update open issues, and document and execute on agreed actions.
• Leverage the CRM, ERP, and other technologies to maximize divisional capabilities.
• Present oral and written reports defining plans, problems, and resolutions to appropriate levels of Service.
• Contribute to development and maintenance of Company standards.
• Set and maintain departmental goals in keeping with company objectives.
• Make recommendations for quality and cost improvements.
• Adhere to all ISO procedures, forms, and work instructions.
• Support Service request ticket management to successful closure.
• Some off-hour availability may be required.
• Must possess a valid passport for periodic travel outside the United States.
• Comply with all Company policies.
• Full compliance to the terms and conditions within the employee signed work from home policy.
• Other duties as assigned.

• College courses in mechanical engineering, technology, or equivalent experience.
• Greater than three (3) years of automation experience.
• Proficiency in 2D AutoCAD, 3D Solid Works, and Microsoft Office (Word, Excel).
• Able to use inspection and measuring tools such as scales, calipers, micrometers, multi-meters, dB meters, etc.
• Excellent verbal and written communication skills, attention to detail, customer service and interpersonal skills.
• Strong multi-tasking and time management skills; resourceful and independent.
• Able to influence others without authority.

• Employee may be required to stand, walk, push, pull, reach overhead, and bend to the floor.
• Exert up to 25 pounds of force occasionally, and/or exert up to 10 pounds of force frequently.
• Visual acuity – normal requirements for reading written instructions and computer screens.
• Hearing ability – normal requirements for understanding verbal instructions.
• Working conditions – normal office environment with occasional exposure to high noise levels and/or physical hazards when visiting manufacturing floor.
• Capable of wearing appropriate PPE for extended periods of time.