Credit Manager

C.H. Robinson is seeking a Credit Manager to join our team. You will play a critical leadership role in driving the success of our credit operations, shaping and implementing credit policies, managing a disciplined team, and overseeing credit evaluations and portfolio performance. This hybrid position will be based in the Chicagoland area or Eden Prairie, MN, with an expectation to be in-office one day per week.

• Coach and mentor using the Socratic method, asking questions to get at the why behind the what for outcomes.
• Develop strengths among the team to identify upstream KPIs and foster forward‑looking thinking.
• Support credit and commercial teams on leadership discussions, including executive level calls, to share insights and gather financial information for decision‑making.
• Provide economic insights in regular business reviews, leveraging analytics to uncover opportunities for growth, increase sales, and retain customers through strategic solutions.
• Serve as an escalation point for credit policy exceptions and operational challenges.
• Establish and monitor credit limits to minimize exposure while supporting business growth.
• Continuously evaluate operational processes for effectiveness and efficiency, applying Lean practices to streamline credit operations.
• Facilitate problem‑solving activities to address root causes of inefficiencies and implement sustainable solutions.
• Foster cross‑functional collaboration with sales, operations, and finance teams.
• Prepare and present regular financial and credit performance reports to leadership, highlighting key metrics and trends.
• Ensure compliance with internal controls, audit requirements, and global regulations.
• Develop, implement, and enhance Standard Operating Procedures (SOPs) to achieve operational excellence.
• Leverage technology to improve efficiency and automation in credit and financial processes.
• Stay updated on global economic trends, regulatory changes, and advancements in credit and collections tools to drive better decisions and mitigate risk.
• Lead, mentor, and develop credit teams across multiple regions, establishing global practices and consistent application of best practices.
• Outline employee role accountabilities, manage performance, and provide coaching, feedback, and development activities.
• Commit to long‑term personal and professional growth of team members and support their advancement.
• Encourage employee feedback, acknowledge and act on it, and cultivate a culture of open, inclusive communication and continuous improvement.
• Gather data and provide input to support creation of financial performance goals, including revenue and expense budgets.

Required:

• Bachelor’s degree from an accredited college or university.
• Minimum of 5 years of financial reporting, operations, finance, and/or credit experience.
• Minimum of 2 years leading and managing teams.
• Ability to travel up to 10% domestically and internationally.

Preferred:

• Deep financial knowledge and strong written and verbal communication skills at an executive level.
• Application of Lean, Six Sigma, or equivalent process‑improvement methodology in leadership.
• CCE or other credit‑related certification(s).
• Proficiency in Microsoft Office Suite, credit rating software, and ERP systems.
• Strong partnership, consulting, and influencing skills across multiple stakeholder groups.
• Ability to implement changes effectively and motivate change within a large, dispersed organization.
• Commitment to a diverse and inclusive work environment.

$72,900.00 - $

Equal Opportunity C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people, our business relationships, and our communities. We are committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

• Three medical plans, including prescription drug coverage
• Enhanced fertility benefits
• Flexible Spending Accounts
• Health Savings Account (with employer contribution)
• Dental and vision coverage
• Basic and supplemental life insurance
• Short‑term and long‑term disability
• Paid observed holidays
• 2 paid floating holidays for U.S. hourly employees
• Flexible Time Off (FTO) offered to U.S. salaried employees—no accruals and no caps
• Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
• Paid parental leave
• Paid time off to volunteer in the community
• Charitable giving match program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan