Rehabilitation Case Coordinator I (Ump

REHABILITATION CASE COORDINATOR I (UMP)

The Division of Rehabilitation Services (DRS) is the state's leading division serving people with disabilities committed to diversity, equity, inclusion, accessibility, and racial justice. The mission of the Division is to assist individuals with disabilities in achieving their goals of employment, education, and independent living. The Division of Rehabilitation Services is seeking to hire a Rehabilitation Case Coordinator who is a self-motivated and detail-oriented individual with strong communication skills who will work with counselor(s) and the case management system to determine daily priority of customer service delivery.

This position collects, reviews and processes Individual Provider (IP) time sheets, vendor bills and payments and triages and prioritizes incoming mail, email, phone calls, voicemail, and drop-in customers. The Rehabilitation Case Coordinator assists applicants, program participants, family members/guardians/care givers, vendors and referring agencies with understanding program rules, policies, eligibility criteria and other aspects of the Home Services Program. Demonstrates commitment to valuing diversity, equity, accessibility, and racial justice by contributing to an inclusive working environment.

Essential Functions:

• Works with counselor(s) and the case management system to determine daily priority of customer service delivery.
• Collects, reviews and processes Individual Provider (IP) time sheets bi-monthly.
• Assists applicants, program participants, family members/guardians/care givers, vendors and referring agencies with understanding program rules, policies, eligibility criteria and other aspects of the Home Services Program.
• Triages and prioritizes incoming mail, email, phone calls, voicemail, and drop-in customers.
• Meets frequently with Home Services Program staff within the office and/or supervisor to plan and/or discuss general casework activities.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications:

• Requires knowledge, skill and mental development equivalent to the completion of four (4) years of high school.
• Requires two (2) years of clerical related experience that demonstrates incorporation of working-level proficiency and accuracy in performing keyboarding functions.
• * Qualifying state employees, in the employee Upward Mobility Program, may complete combinations of specific proficiency tests and training programs leading to a certificate of proficiency in lieu of the stated requirements for this class.

Conditions of Employment:

• Requires ability to travel for training.
• * All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description.

Work Hours:

Mon-Fri, 8:30am-5pm, 1 hour unpaid lunch.

Headquarter

Location:

3501 Algonquin Rd, Rolling Meadows, Illinois, 60008

Division of Rehabilitation Services Bureau of Customer and Community Field Services Region 1/North Work County:
Cook

Agency Contact: DHS.Hiring Unit

About the Agency:

The Illinois Department of Human Services uplifts individuals and communities across Illinois. Our mission is to respond to the needs of all people in Illinois so they can lead healthy, safe, and enriched lives. Our vision is the future we are shaping with dignity and the well-being of everyone in Illinois. Our values are the principles that guide us as we work to remove systemic barriers and create lasting opportunities with Compassion, Accessibility, Responsibility, and Equity.

As a State of Illinois employee, you will receive a robust benefit package that includes the following:

• A Pension Program
• Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
• 3 Paid Personal Business Days annually
• 12 Paid Sick days annually (Sick days carry over from year to year)
• 10-25 days of Paid Vacation time annually - (10 days in year one of employment)
• 13 Paid Holidays annually, 14 on even numbered years
• Flexible Work Schedules (when available dependent upon position)
• 12 Weeks Paid Parental Leave
• Deferred Compensation Program - A supplemental retirement plan
• Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
• Federal Public Service Loan Forgiveness Program eligibility
• GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
• 5% Salary Differential for Bilingual Positions
• Commuter Savings Program (Chicago only)