Senior Manager, U.S

Senior Manager, U.S. Benefits

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Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.

Gallagher is seeking a highly experienced and enterprise‑minded benefits leader to oversee critical U.S. health and welfare programs and support a large and complex employee population. This role is responsible for leading the administration, governance, delivery, and continuous improvement of enterprise benefit programs while ensuring a high standard of employee experience, compliance, operational effectiveness, and vendor performance. Operating within a dynamic Fortune‑500 environment, the Senior Manager will partner across HR, HRIS, Payroll, Finance, Communications, Legal, vendors, and leadership teams to support scalable and employee‑centered benefits administration practices.

The ideal candidate brings deep functional expertise in health and welfare benefits administration, strong enterprise judgment, and experience navigating complex environments, leading through ambiguity, organizational change, acquisitions, and evolving business needs.

In this role, you will help shape and strengthen the administration, governance, and employee experience of critical U.S. benefits programs supporting a large and complex workforce.

• Supporting scalable and employee‑centered benefits administration practices,
• Strengthening governance, operational consistency, and execution discipline,
• Improving cross‑functional coordination across HR, vendors, HRIS, Payroll, Finance, and Communications teams,
• Helping modernize and mature benefits processes, reporting, and ways of working,
• Supporting enterprise initiatives, acquisitions/integration activities, and organizational change efforts,
• Driving high‑quality service delivery and operational effectiveness across the benefits ecosystem.

• Lead administration and ongoing management of U.S. health, welfare, and life insurance programs across a complex multi‑vendor environment.
• Oversee key benefits administration activities including plan operations, eligibility processes, billing administration, reporting, escalated employee matters, and service delivery coordination.
• Ensure programs are administered effectively, consistently, and in alignment with enterprise standards, business objectives, and employee experience goals.
• Serve as a trusted subject‑matter expert and advisor on plan administration, regulatory requirements, escalated employee issues, and benefits program governance.
• Partner with internal stakeholders and external vendors to support effective program execution, issue resolution, and ongoing operational alignment.

• Support and develop governance processes, internal controls, and compliance practices that improve consistency, visibility, accountability, and execution across benefits programs and initiatives.
• Ensure compliance with applicable federal and state regulations including ERISA, ACA, COBRA, HIPAA, and related benefits requirements.
• Oversee audit readiness, documentation practices, operational controls, and regulatory reporting activities including annual and recurring compliance cycles.
• Identify opportunities to improve operational effectiveness, administrative consistency, scalability, governance maturity, and employee experience across benefits processes and programs.
• Drive a culture of accountability, collaboration, operational excellence, continuous improvement, and employee‑centered service delivery across the benefits function.

• Lead and support…